Automotive Service Attendant

City of Norfolk; Norfolk (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

The City of Norfolk seeks an Automotive Service Writer for its Fleet Management Division. This role involves greeting customers, managing service requests, and ensuring high-quality service delivery to the residents. Ideal candidates will have automotive knowledge and customer service experience, with a strong focus on community service.

Benefits

Signing Bonus of $5,000

Qualifications

• One year experience in automotive and customer service required.
• Must have a valid driver's license.
• Ability to lift 50 lbs.

Responsibilities

• Greet customers and write automotive work requests.
• Assist customers with their service needs in person, by phone, or email.
• Work closely with automotive repair technicians to facilitate service.

Skills

Customer Service

Knowledge of Automotive Industry

Proficient in Computer Systems

Education

Less than high school or equivalency

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

Fleet Management is a division within the Department of General Services and is responsible for the acquisition, disposal, maintenance, and servicing of over 2,000 city vehicles and equipment. The Fleet Management Division (FMD) also manages various fleet programs such as fuel management, motor-pool services, and contract administration. The city currently averages 1,466 active rolling stock units and 560 active equipment units. These units are utilized to provide a variety of services to city residents ranging from public safety to utility and refuse needs. The ability of city departments to provide services effectively and efficiently is often dependent on a safe and reliable fleet of vehicles and equipment.

The Department of General Services, Fleet Management Division, is seeking an Automotive Service Writer to join the service desk team. The Service Writer is responsible for greeting customers, writing automotive work requests, assisting the team in daily operations and proving exceptional customer service.

• Greet customers who are dropping off and picking up their vehicles from service
• Assists customers in person, by phone, or via email with their automotive service needs
• Work closely with automotive repair technicians to facilitate service
• Inspecting vehicles upon delivery to service desk and write service tickets
• Deliver vehicles to shops or park in designated area of lot for service and repair Schedules drop off and pick-up of vehicles for maintenance
• Knowledge of automotive industry terminology and products
• Proficient in using phones, computer systems, and software applications

Work requires the ability to read and understand written instructions, to understand simple processes and the routine operation of machines. Level of knowledge equivalent to less than high school or equivalency.

Required:

• One (1) year in automotive and customer service.
• Ability to lift 50 lbs.

• Valid driver's license required.
• Commercial driver's license preferred.

Work Schedule:

• Monday-Friday, weekly rotating shifts 6:30am to 3:00 pm or 7:00am to 3:30 pm, 40hrs/wk

Signing Bonus:

• This position is eligible for a $5,000 signing bonus.