Automotive Service Advisor / Writer | Weekends Off | Cedar Hill

Christian Brothers Automotive Corporation; Cedar Hill (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Automotive Service Advisor to enhance the customer experience. In this role, you will guide customers through their vehicle repair processes, ensuring satisfaction and maintaining high standards of service. You will be the face of the company, building long-term relationships while managing the workflow efficiently. This position offers weekends off, allowing you to enjoy quality time with family and friends. Join a team that values integrity and customer care in a fast-paced, rewarding environment. If you have a passion for helping others and a knack for automotive services, this opportunity is perfect for you.

Qualifications

• Experience in automotive customer service and service sales is preferred.
• Proficiency in Windows based software is required.

Responsibilities

• Greet customers with hospitality and respect.
• Manage the store’s workflow effectively and sell services honestly.

Skills

Automotive Customer Service

Service Sales

Communication Skills

Problem-Solving

Education

High School Diploma or GED

Tools

Windows Based Software

Tekmetric Software

Job description

Job Overview

• Are you goal oriented?
• Do you enjoy a fast-paced, challenging work environment?
• Would you like every weekend off to spend more time with your family and friends?
• Do you like helping people?

Responsibilities

Position Summary:

As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle. Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Essential Duties and Responsibilities:

• Greet every customer that enters our facility with hospitality and respect.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear, professional manner.
• Build long-term relationships between the store, yourself and the customer.
• Direct, coordinate, and participate in performing customer service activities.
• Shuttle customers as needed.
• Assist other employees as needed.

Service Advisors will always need to conduct themselves professionally. They need to represent Christian Brothers Automotive brand standards by delivering the highest quality customer experience. All applicants should highly value honesty and integrity.

Qualifications

Certificates, Licenses, Registrations:

• Driving record acceptable to our current insurance carrier.

Preferred Skills and Experience:

• Proficiency in Windows based computer software and automotive store applications.
• Experience in automotive customer service and service sales.
• ASE certification in service management or equivalent experience.
• Experience with Tekmetric software application desired, but will train.
• Supervisory or management experience.
• High school diploma or GED.

Physical Requirements

The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

• Being on your feet for the majority of the workday (standing, walking, etc).
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles.
• Keeping a brisk work pace in a high-volume environment.
• Using a keyboard and mouse several times daily.

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.