Automotive Service Advisor / Writer — Family‑Friendly Hours

Christian Brothers Automotive Corporation; Knoxville (TN); On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Healthcare benefits

Retirement matching

Onsite ownership path

Training & advancement

Chaplain care

Employee events

Financial wellness

Training points rewards

Job summary

Christian Brothers Automotive Corporation in Knoxville, TN seeks an Automotive Service Advisor / Writer to greet customers with hospitality, explain repair options clearly, and manage the store workflow to ensure efficient service. The role requires automotive customer service experience, service sales experience, a valid driver's license, and an associate degree is preferred.

Monday–Friday, 7am–6pm. Benefits include employer-paid healthcare, paid vacation and holidays, retirement matching, and

Qualifications

• Current driver's license required.
• Driving record acceptable to insurance carrier.
• Experience in Automotive Customer Service and Service sales.
• Associates degree preferred.

Responsibilities

• Greet every customer that enters our facility with hospitality and respect
• Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
• Manage the store's workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Skills

Automotive customer service

Service sales

Customer communication

Reliability

Education

Associate degree preferred

Tools

Windows based software

Automotive store applications

Job description

Christian Brothers Automotive Corporation in Knoxville, TN seeks an Automotive Service Advisor / Writer to greet customers with hospitality, explain repair options clearly, and manage the store workflow to ensure efficient service. The role requires automotive customer service experience, service sales experience, a valid driver's license, and an associate degree is preferred.

Monday–Friday, 7am–6pm. Benefits include employer-paid healthcare, paid vacation and holidays, retirement matching, and