Automotive Service Advisor Writer

Jiffy Lube International; North Brunswick Township (NJ); On-site; Full time

Job summary

Join a leading automotive service provider as an Automotive Service Advisor Writer. In this full-time role, you will ensure customer satisfaction through exceptional service, provide tailored automotive recommendations, and participate in comprehensive training programs. Opportunities for advancement are available after certification.

Benefits

Medical, Dental, and Vision Insurance

Paid PTO and Holidays

Uniforms

Advancement opportunities

Discounts

Flexible schedule

Team environment

Qualifications

• Previous experience of at least 1 year in a dealership, automotive shop, tire center, or quick lube.
• Capable of providing exceptional customer service.

Responsibilities

• Providing guests with exceptional customer service.
• Offering tailored options specific to automotive needs.
• Performing services such as oil changes and fluid replacements.

Skills

Customer Service

Communication

Problem Solving

Job description

Join to apply for the Automotive Service Advisor Writer role at Jiffy Lube International.

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, detailed service information, and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. Every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We also offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Physical Qualifications

• Must be able to operate equipment such as overhead and floor-mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools, and basic shop equipment.
• Must be able to lift and move work-related items up to 50 pounds.
• Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed.

Job Duties Include, But Are Not Limited To...

• Providing guests with exceptional customer service.
• Understanding the full range of Jiffy Lube products and services.
• Accurately capturing guests' needs and providing updates throughout the service process.
• Offering tailored options specific to automotive needs.
• Giving impartial advice regarding manufacturer time and mileage recommendations.
• Performing services such as oil changes, fluid and filter replacements, and other preventative maintenance.

Once certified, opportunities for advancement and training in other positions such as Supervisor-Key Holder and Assistant Manager are available.

Qualifications

Previous experience of at least 1 year in a dealership, automotive shop, tire center, or quick lube is required. We seek individuals capable of providing exceptional customer service.

Full-Time Perks

• Starting pay up to $17/hour
• Medical, Dental, and Vision Insurance
• Paid PTO and Holidays
• Uniforms, Advancement opportunities, Discounts
• Flexible schedule, Team environment, and more

Business Model & Culture

• Fast-paced, team-oriented environment
• World-class training from Jiffy Lube University
• Customer-focused relationship building
• Valuing and recognizing teammates' contributions
• Inclusive environment with equal opportunity

Additional Details

Position is entry level, full-time, within the automotive industry, specifically Motor Vehicle Manufacturing.