Automotive Service Advisor Up To 70k Weekends Off Broadview Heights

jobr.pro; Broadview Heights (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Christian Brothers Automotive in Broadview Heights, OH is seeking an Automotive Service Advisor who will be the trusted liaison for guests and their vehicles. You will guide customers through repair processes, explain options, and keep them informed from drop-off to delivery.

The role emphasizes hospitality, teamwork, and accurate service recommendations while maintaining integrity and high customer satisfaction in a busy shop environment.

Qualifications

• Valid driver’s license and driving record acceptable to insurer.
• Proficiency with Windows-based software and automotive store applications.
• Experience in automotive customer service or as a service advisor/salesRole

Responsibilities

• Greet guests with hospitality and respect.
• Present best repair options in clear terms.
• Manage store workflow efficiently.
• Sell services with integrity.
• Maintain a positive team atmosphere.
• Communicate clearly by phone.
• Build long-term customer relationships.
• Coordinate customer service activities.
• Shuttle guests in CBA vehicle when needed.
• Ensure repairs meet specifications.
• Work with team to assist others.
• Other duties as assigned.

Skills

Driver's license

Windows software

Automotive CS experience

Job description

Job Title

Automotive Service Advisor

Location

4965 E Royalton Rd, Broadview Heights, OH 44147, USA

Job Overview

As an Automotive Service Advisor with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long‑term relationships between the store, yourself and our customer
• Direct, coordinate, and participate in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

• Current driver’s license
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows‑based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Advisor/Sales role

Physical Requirements

• Being dependable and reliable for a position that is scheduled for the full day
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high‑volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture‑level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full‑time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice “at‑will” employment practices.