Automotive Service Advisor — Unlimited Earnings & Growth

Automatic Data Processing, Inc.; Lewiston (ID); Sur place; USD 60 000 - 110 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Paid training and mentorship

Employee discounts for vehicles, parts

Supportive team environment

Opportunities for growth and promotion

Résumé du poste

Rogers Motors in Lewiston, Idaho, is seeking an Automotive Service Advisor for a full-time position at our Toyota dealership. You will serve as the trusted link between customers and our service team, greeting customers, taking and communicating concerns, and preparing estimates and repair orders.

We offer 100% commission-based earnings with no cap, training and mentorship, and growth opportunities. The ideal candidate has dealership or customer service experience, strong communication skills,

Qualifications

• High school diploma or the equivalent.
• Valid driver’s license and good driving record.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making and problem-solving skills.
• Ability to communicate with technicians, customers, and management.
• Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations would be great.
• Dealertrack DMS knowledge helpful.
• Experience with industry-specific software is always nice.
• Two years of dealership experience preferred.

Responsabilités

• Greeting customers in a timely, friendly manner.
• Scheduling appointments with customers.
• Maintaining Customer Satisfaction Index rating.
• Maintaining a dealership-prescribed standard for hours per customer repair order written and effective labor rate.
• Ensure all open repair orders or work in process are kept up to date and closed within 30 days.
• Ensure all documentation is provided on the repair orders for warranty purposes.
• Accomplish the forecast established by the general manager and service manager.
• Make every effort to ensure technicians completely repair all vehicles on the first visit.
• Maintain follow-up on additional items found in need of repair.

Connaissances

Customer service

Communication

Organizational skills

Problem solving

Read instructions

Team collaboration

Dealership experience

Industry software

Formation

High School Diploma

Outils

Dealertrack DMS

Description du poste

Rogers Motors in Lewiston, Idaho, is seeking an Automotive Service Advisor for a full-time position at our Toyota dealership. You will serve as the trusted link between customers and our service team, greeting customers, taking and communicating concerns, and preparing estimates and repair orders.

We offer 100% commission-based earnings with no cap, training and mentorship, and growth opportunities. The ideal candidate has dealership or customer service experience, strong communication skills,