Automotive Service Advisor: Uncapped Commission & Benefits

Sun Auto Tire and Service; Fort Worth (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Closed Sundays

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 公司

Discounted Services on Personal and IM

Job summary

Sun Auto Tire & Service in Fort Worth, TX is seeking a Sales & Service Advisor to be the primary contact for customers—helping them understand vehicle needs, recommending solutions, and ensuring a smooth, professional service experience from start to finish. This on-site role emphasizes customer interaction, sales, and problem-solving within a collaborative team.

You will greet customers, document concerns, quote services, promote parts, and follow up to ensure satisfaction with every visit.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Prior experience as a Service Advisor is preferred but not required.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Sun Auto Tire & Service in Fort Worth, TX is seeking a Sales & Service Advisor to be the primary contact for customers—helping them understand vehicle needs, recommending solutions, and ensuring a smooth, professional service experience from start to finish. This on-site role emphasizes customer interaction, sales, and problem-solving within a collaborative team.

You will greet customers, document concerns, quote services, promote parts, and follow up to ensure satisfaction with every visit.