Automotive Service Advisor - Tire Tracks - Wilmington

GreatWater 360 Auto Care; Wilmington (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A full-service auto-repair shop, Tire Tracks in Wilmington, is seeking a dedicated Automotive Service Advisor. This role focuses on delivering exceptional customer service while building lasting customer relationships. Competitive hourly rate, full benefits, and opportunities for training and advancement included.

Benefits

Medical, Dental, Vision insurance

Short & Long-Term Disability

$25K Life & AD&D (Employer Paid Day 1)

401K Match at 90 Days

1 Week Paid Paternal Leave

80 hours paid time off/year + potential PTO match

6 paid holidays

Training and career advancement opportunities

Qualifications

• At least 1 year of Service Writer/Advisor experience or similar.
• Strong technician relationship skills and customer service commitment.
• Valid driver's license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

• Deliver exceptional customer service and create memorable experiences.
• Maintain strong relationships with technicians and build trust with customers.
• Participate in training and career advancement opportunities.

Skills

Customer Service

Sales

Communication

Relationship Management

Education

High school diploma or GED

Job description

Automotive Service Advisor - Tire Tracks - Wilmington

Tire Tracks, a full-service auto-repair shop serving Wilmington and surrounding communities, is seeking a positive, dedicated Automotive Service Advisor / Service Writer who takes pride in delivering exceptional customer service. You will create a memorable experience at every customer contact point, working with a motivated and dedicated team.

Compensation: $18.00 - $22.50/hour + overtime after 40 hours + Service Advisor Monthly Incentive Plan

Hours: M-F, 8AM-5PM CST

Location: 507 W Baltimore, Wilmington, IL 60481

Benefits:

• Full benefits package: Medical, Dental, Vision, Short & Long-Term Disability, $25K Life & AD&D (Employer Paid Day 1), 401K Match @ 90 Days, 1 Week Paid Paternal Leave
• 80 hours paid time off/year + potential PTO match + 6 paid holidays; shop closes on weekends
• Training and career advancement opportunities, including onsite and offsite training to enhance industry skills

If you are an experienced Automotive Service Advisor committed to building trust and lasting customer relationships, and you seek growth within a respectful team, apply now!

Requirements:

• High school diploma or GED
• Valid driver's license and satisfactory Motor Vehicle Report (MVR)
• Commitment to honest, transparent customer service and shop reputation
• At least 1 year of Service Writer/Advisor experience or similar
• Strong technician relationship skills
• At least 1 year of sales experience or ability to lead and sell