Automotive Service Advisor - Tire Tracks - Wilmington

Shelby American, Inc.; Wilmington (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in auto repair is seeking a dedicated Automotive Service Advisor to enhance customer experiences. This role emphasizes building trust with customers and fostering strong relationships with technicians. With a commitment to personal growth, the company offers extensive training and career advancement opportunities. Enjoy a comprehensive benefits package, including medical, dental, and 401K matching, along with generous paid time off and weekends off. If you have a passion for customer service and a drive to succeed, this is the perfect opportunity to grow your career in a supportive environment.

Benefits

Medical Benefits

Dental Insurance

Vision Insurance

Short & Long-Term Disability

$25K Basic Life Insurance

401K Match

Paid Time Off

Paid Holidays

Training Opportunities

Career Advancement

Qualifications

• 1+ years of experience as a Service Writer/Advisor or similar role.
• Strong commitment to customer experience and shop reputation.

Responsibilities

• Deliver exceptional customer service and create memorable experiences.
• Build lasting relationships with customers based on trust and respect.

Skills

Customer Service Skills

Sales Experience

Relationship Building

Job description

Tire Tracks - Wilmington, a full-service auto-repair shop serving the local and surrounding Wilmington communities, is looking for a solid Automotive Service Advisor / Service Writer with a great attitude who takes pride in their work to deliver exceptional customer service to both our existing and our growing customers. In this role, you are expected to create a pleasant and memorable experience at every point of contact for the customer, while working with a great group of highly motivated and dedicated teammates.

EARN: $17 - $23.00 per hour plus monthly incentives.

HOURS: M-F: 8AM-5PM CST

LOCATION: 507 W Baltimore, Wilmington, IL 60481

HERE’S WHAT WE PROMISE OUR SERVICE ADVISORS

1. Full Benefits Pkg: Medical – (3 Plan Options, including a 100% Employer Paid Option), Dental, Vision, Short & Long-Term Disability & $25K Basic Life & AD&D 100% Employer Paid - Available Day 1! + 401K Match @ 90 Days & 1 WK Paid Paternal Leave.
2. 80 HRS of Front-Loaded PAID TIME OFF/YR w/Potential Match of your current PTO* + 6 Paid Holidays…AND OUR SHOP CLOSES ON WEEKENDS!
3. TRAINING/CAREER ADVANCEMENT – We are big on personal growth and continuing education for our team and it’s one of our priorities. We sponsor both onsite and offsite training that will make you worth more in the industry and increase your skills.

If you are an experienced Automotive Service Advisor that strives to build a lasting relationship with each customer based on trust, and you are looking to grow with a team that will make you feel appreciated and respected, then apply now to learn more about our team!

Requirements

1. Willing to commit to building the customer experience and a shop reputation for honesty, transparency, and outstanding work.
2. MUST HAVE at least 1 or more years’ Service Writer/Advisor experience or other experience that closely matches the Service Advisor responsibilities.
3. Develops a great working relationship with the Technicians that is founded on respect.
4. Strong customer service skills.
5. MUST HAVE 1 or more years’ experience in a sales role or demonstrates an ability to sell and lead.