Automotive Service Advisor / Tire Technician

Federico Tire & Service - Tire Pros; Painesville (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Health benefits available

Paid holidays

Paid vacation

Manufacturer SPIFFS and incentive

Monday–Friday schedule – no regular|+|

Job summary

Federico Tire & Service - Tire Pros in Ohio is seeking an Automotive Service Advisor / Tire Technician for a full-time role, Monday–Friday with no regular weekends. The position blends front-counter customer service and service writing with hands-on tire work in the shop.

We offer competitive pay of $20–$25 per hour plus manufacturer SPIFFS and incentives. Training is available for the right person, and a strong emphasis on dependable, customer-focused work in a fast-paced environment.

Qualifications

• Valid driver's license – required.
• Strong customer service and communication skills.
• Ability to multitask and stay organized.
• Tire and/or automotive experience preferred.
• Tire mounting and balancing experience preferred.
• Basic tire product knowledge is a plus.
• TPMS knowledge is preferred, but we are willing to train the right individual.
• Willingness to complete tire manufacturer training and learning modules.
• Ability to work well with customers and coworkers.
• Dependable attendance and punctuality.
• Positive attitude and strong work ethic.

Responsibilities

• Answer phones and assist customers at the front counter.
• Schedule service appointments.
• Greet customers and help write up service orders.
• Communicate with customers regarding vehicle and tire needs.
• Help customers with tire selection and product information.
• Mount, balance, rotate, and service tires.
• Work with TPMS.

Skills

Valid driver's license

Customer service

Communication

Multitasking

Tire/auto experience

TPMS knowledge

Job description

Automotive Service Advisor / Tire Technician

FULL-TIME • MONDAY–FRIDAY • NO REGULAR WEEKENDS

$20–$25 PER HOUR + MANUFACTURER SPIFFS & INCENTIVES

We are a family-owned tire and automotive repair business serving our community since 1978, and we are looking for a dependable, motivated individual to join our team.

This is a unique position for someone who enjoys working with customers but also isn't afraid to get their hands dirty. The position combines front-counter customer service and service writing with hands-on tire work in the shop.

If you have experience in the tire or automotive industry, that's a plus. If you have the right attitude, mechanical ability, and willingness to learn, we are willing to train the right person.

What You'll Be Doing

• Answer phones and assist customers at the front counter
• Schedule service appointments
• Greet customers and help write up service orders
• Communicate with customers regarding their vehicle and tire needs
• Help customers with tire selection and product information
• Mount, balance, rotate, and service tires
• Work with Tire Pressure Monitoring Systems (TPMS)
• Communicate with technicians and other team members to keep jobs moving efficiently
• Maintain a clean and organized work area
• Assist with other tire and automotive service duties as needed

Because we are a fast-paced shop, the ability to multitask is extremely important. You may be helping a customer at the counter, answering a phone call, checking on a service order, and then helping in the shop as needed.

What We're Looking For

We're looking for someone who is dependable, personable, willing to learn, and comfortable working in a busy automotive environment.

Qualifications

• Valid driver's license – required
• Strong customer service and communication skills
• Ability to multitask and stay organized
• Tire and/or automotive experience preferred
• Tire mounting and balancing experience preferred
• Basic tire product knowledge is a plus
• TPMS knowledge is preferred, but we are willing to train the right individual
• Willingness to complete tire manufacturer training and learning modules
• Ability to work well with customers and coworkers
• Dependable attendance and punctuality
• Positive attitude and strong work ethic

We provide the tools and equipment necessary to perform the job. However, if you have your own automotive or tire service tools, you are welcome to use them.

Compensation

$20–$25 per hour, based on experience and qualifications

In addition to hourly pay, employees have opportunities to earn manufacturer SPIFFs and other product incentives offered through our tire manufacturers.

Benefits

• 401(k) with company match
• Health benefits available
• Paid holidays
• Paid vacation
• Manufacturer SPIFFs and incentive opportunities
• Tire manufacturer product training and continuing education
• Monday–Friday schedule – no regular weekends
• Opportunity to expand your automotive and tire knowledge
• Opportunity to grow your responsibilities within an established family business

About Us

We have been a family-owned and operated tire and automotive repair business since 1978. For nearly 50 years, we have built our reputation by taking care of our customers, supporting our community, and providing quality tire and automotive service.

We value employees who are dependable, take pride in their work, treat customers well, and want to be part of a team.

We're not necessarily looking for someone who already knows everything. We're looking for someone with the right attitude, a willingness to learn, and the ability to work hard in a fast-paced environment.

If you enjoy working with people, have an interest in automobiles and tires, and like a job where you're not sitting behind a desk all day, we'd like to hear from you.