Automotive Service Advisor – Sign-On Bonus & Growth Path

Monaco Ford; Glastonbury (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and vision insurance

401(k) with company participation

Ancillary benefit plans

Saturday team lunches

Employee purchase plans

Paid training and ongoing development

Health and wellness initiatives

Closed on Saturdays and Sundays

Opportunities for advancement

Job summary

Monaco Ford in Glastonbury, CT is seeking a motivated Service Advisor to join our growing team. If you're passionate about delivering outstanding customer service in a fast-paced environment, we'd love to hear from you.

Responsibilities include greeting customers, documenting concerns, explaining repair options, keeping customers informed, and supporting a seamless vehicle delivery. We offer comprehensive benefits and opportunities for advancement, plus a sign-on bonus up to $2500 depending on

Qualifications

• 2+ years of customer service experience (automotive service experience a plus).
• Strong communication and organizational skills.
• Familiarity with CDK or similar DMS systems preferred.

Responsibilities

• Greet customers and assist with service inquiries in a friendly, professional manner.
• Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis.
• Consult with customers on recommended services and available specials.
• Clearly explain repair recommendations and prioritize service needs.
• Document declined services and follow up appropriately.
• Keep customers informed on repair status, timelines, and costs.
• Ensure a smooth vehicle delivery experience and address questions.
• Provide concierge-level support for owner inquiries, in person or by phone.
• Build lasting relationships through trust and transparent communication.
• Maintain solid knowledge of vehicle products and features to answer questions.

Skills

Strong communication

Organizational skills

Customer service experience

Education

High school diploma or equivalent

Tools

CDK or similar DMS systems

Job description

Monaco Ford in Glastonbury, CT is seeking a motivated Service Advisor to join our growing team. If you're passionate about delivering outstanding customer service in a fast-paced environment, we'd love to hear from you.

Responsibilities include greeting customers, documenting concerns, explaining repair options, keeping customers informed, and supporting a seamless vehicle delivery. We offer comprehensive benefits and opportunities for advancement, plus a sign-on bonus up to $2500 depending on