Automotive Service Advisor—Reconditioning

Ruge's Auto Group; Town of Rhinebeck (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Ruge's Auto Group in Rhinebeck, NY seeks an Internal Service Advisor Reconditioning to greet customers, assess service needs, and guide them through repairs with clear cost estimates and timelines.

The role requires 2+ years as a service advisor, a high school diploma or equivalent, and a valid driver's license with a clean record. Strong customer service and communication skills are essential.

Qualifications

• Two or more years in a service adviser role.
• High school diploma or equivalent is required.
• Valid driver license with a good driving record in the state of work.
• Excellent customer service and communication skills.
• Professional appearance and ability to work in a process-driven environment.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and reference service history to identify customer needs.
• Promote services, parts and accessories after understanding product requirements.
• Provide accurate cost and time estimates and obtain customer authorization.
• Monitor progress and notify customers about changes to estimates or delivery times.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments the day before arrival and follow up after repairs.
• Inspect vehicles before delivery and communicate results to customers.
• Ensure compliance with state and federal auto repair and consumer protection laws.
• Demonstrate company values in all interactions with customers and coworkers.

Skills

Service advising

Customer service

Communication

Professional appearance

Teamwork

Education

High school diploma or equivalent

Job description

Ruge's Auto Group in Rhinebeck, NY seeks an Internal Service Advisor Reconditioning to greet customers, assess service needs, and guide them through repairs with clear cost estimates and timelines.

The role requires 2+ years as a service advisor, a high school diploma or equivalent, and a valid driver's license with a clean record. Strong customer service and communication skills are essential.