Automotive Service Advisor - Mazda West

McDonald Automotive; Lakewood (CO); On-site; USD 40,000 - 100,000; Full time

Job summary

Join a leading automotive dealership that ranks among the top 20 stores in the US. We are seeking dedicated individuals for a position focused on customer service and service sales, offering competitive compensation and benefits to ensure career growth and satisfaction.

Benefits

Competitive 401k / 401k matching

Medical / Dental / Vision Insurance

Employee Assistance Program

PTO Accrual

Health Savings Account

Flexible Spending Account

Voluntary Life and AD&D

Employee Discounts on Parts, Vehicles, and Service

Qualifications

• 1-3 years of experience in auto service preferred.
• Valid state driver’s license required.
• Ability to manage others and ensure customer satisfaction.

Responsibilities

• Assist customers with service needs and upsell additional services.
• Ensure positive customer experiences.
• Manage warranty claims and oversee the service department.

Skills

Customer Service

Sales Success

Team-oriented

Self-motivated

Job description

Are you looking for a career and not just another job? Ready to join a winning team and unlock opportunity?

Check out our Instagram to see what we're all about!
https://www.instagram.com/mcdonaldtoyota/

Compensation Overview

Average compensation for this position is commission based from $40,000 with top performers earning $100,000

What We Offer:

• Competitive 401k / 401k matching
• Medical / Dental / Vision Insurance
• Employee Assistance Program
• PTO Accrual
• Health Savings Account
• Flexible Spending Account
• Voluntary Life and AD&D
• Employee Discounts/ Pricing on Parts, Vehicles and Service
  
  Essential Duties and Major Responsibilities:

• Assist customers with service needs and selling additional services to customers
• Take ownership of the customer’s experience and leaving a positive impression on the customer
• Provide concierge support for all owner inquiries, whether by phone or in person
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Oversees the administration of warranty claims and training and supervises the service department
• All other duties assigned

Experience & Qualifications Needed to be Successful:

• 1-3-years of progressive experience in auto service is preferred but not required
• Must maintain a valid state driver’s license to drive any customer or company vehicle.
• Demonstrated ability to manage others.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.

What Makes Us Different?

At McDonald Automotive, we're not just another dealership- we strive to make every employee an employee for life. Our dealerships are consistently ranked among the top 20 stores in the US— a testament to our unwavering commitment to our business and our team. We're proud to attract highly motivated and driven individuals who are not only passionate about their work but are also dedicated to building relationships, embodying the essence of exceptional customer service.

Applications for this position will be accepted and reviewed on an ongoing basis.

If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to [e-mail]