Automotive Service Advisor Joe Cooper CDJR of Shawnee

Joe Cooper CDJR of Shawnee; Shawnee (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive service center is hiring a Service Advisor to facilitate communication between customers and technicians. The ideal candidate will manage service inquiries, ensuring customer satisfaction through quality service and expertise in automotive repairs. Candidates should have strong communication skills and a solid background in automotive services.

Benefits

Medical, Dental, Vision

401(k)

Paid Time Off (PTO)

Employee Discounts

Qualifications

• Must possess an unrestricted driver's license and a clean driving record.
• One year dealer-level or large facility experience preferred.
• Broad automotive mechanical/electrical knowledge required.

Responsibilities

• Act as the primary point-of-contact for automotive service and repair inquiries.
• Manage customer expectations regarding service delivery times.
• Ensure customer satisfaction with vehicle repairs and services.

Skills

Communication

Customer Service

Problem Solving

Interpersonal Skills

Education

High school diploma or GED

Post-secondary automotive training

Tools

CDK

X-Time

Job description

Job Description

2024 USA Today Top Workplace!

Our Service Advisors are the center of communication for service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.

Qualifications:
Qualifications

• High school diploma or GED required
• Post-secondary automotive training or equivalent work experience preferred
• One year of dealer-level or large facility experience preferred
• Broad scope of automotive mechanical/electrical knowledge
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Unrestricted driver's license and clean driving record
• Basic computer and internet skills. Experience with CDK and/or X-Time preferred

Additional Information

Benefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts

_ Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status._