Automotive Service Advisor - Flow Volkswagen of Durham

FLOW COMPANIES OF DURHAM LLC; Durham (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Wellness program

Employee pricing

Job summary

Flow Volkswagen of Durham in Durham, NC is seeking an experienced Service Advisor to provide outstanding customer service, coordinate vehicle service, and support sales opportunities.

The role offers training and a full-time schedule averaging 45+ hours per week, with opportunities for growth within Flow Automotive Companies. Applicants must pass a pre-employment drug screening and embody professional appearance and reliability.

Qualifications

• Recent automotive Service Advisor experience.
• Customer service and sales skills (empathy, patience, listening, conflict resolution, etc)
• Resilience, the ability to overcome objections
• The ability to multitask, prioritize, and communicate with customers, management and other employees in a timely manner within a fast-paced environment

Skills

Automotive service experience

Customer service

Sales skills

Resilience

Job description

Job Details: Job Location: Flow Volkswagen of Durham - Durham, NC 27707, Position Type: Full Time, Flow Volkswagen of Durham is seeking an experienced Service Advisor. We provide ongoing training and future career opportunities to those willing to contribute the effort and time. We prefer to promote from within our company and will help you reach your potential. We will train anyone new to the industry, including onsite and manufacturer instruction, and other training, as needed.

We are looking for the following qualities and characteristics:

• Recent automotive Service Advisor experience
• Customer service and sales skills (empathy, patience, listening, conflict resolution, etc)
• Resilience, the ability to overcome objections
• The ability to multitask, prioritize, and communicate with customers, management and other employees in a timely manner within a fast-paced environment

Job Requirements:

• Desire to succeed by listening to the needs of the customer
• Professional, in appearance and demeanor.
• Reliable transportation is a must.

Work schedule averages 45 +hours per week - closed on Sundays.

Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 54 automotive franchises representing 26 manufacturers in 10 cities and employs over 2,200 people in North Carolina and Virginia.

Flow provides competitive earning opportunities and a comprehensive benefits plan including:

• Medical, dental, and life insurance (including dependent coverage)
• Paid time off
• Paid volunteer time
• 401(k) Retirement Plan and Financial Wellness Program
• Thrive@Flow Wellness Program with on-site nurse
• Employee pricing for automotive service and vehicle purchases
• Scholarship program for children of employees

Applicants must pass a pre-employment drug screening.

Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.