Automotive Service Advisor (experienced)

Sheehy Auto Stores; Gaithersburg (MD); On-site; USD 50,000 - 200,000; Full time

Job summary

Sheehy Auto Stores is looking for an experienced Automotive Service Advisor to enhance customer experiences. You will greet customers, schedule appointments, and effectively communicate between customers and service techs. Join a leading dealer group recognized as a top workplace, offering great benefits and competitive pay.

Benefits

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one year

Paid Training

Career Advancement opportunities

401(K) and profit sharing

Qualifications

• Previous Service Advisor experience preferred.
• Strong communication skills both in person and on the phone.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and communicate repair needs to techs.
• Provide accurate repair and maintenance estimates.

Skills

Customer communication skills

Organizational skills

Tools

Reynolds & Reynolds

Job description

Join to apply for the Automotive Service Advisor (experienced) role at Sheehy Auto Stores.

This range is provided by Sheehy Auto Stores. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $200,000.00/yr

Sheehy Auto Stores is honored to win the 2024 Baltimore Sun, Richmond Times Dispatch, and Washington Post Top Workplaces Award!

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups with over 25 locations. We pride ourselves on finding the best team members, whether experienced or new to the industry, who have a desire to succeed. If this sounds like you, we want YOU to be part of our team!

We are seeking Service Advisors to join our team. Use your natural ability to please people! Make customers feel welcome and confident that their needs are met. Your role involves greeting customers, scheduling appointments, and acting as a liaison between customers and service techs.

Our benefits are designed to improve your life at work and at home, including:

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement opportunities
• 401(K) and profit sharing
• Salary range: $50K up to $200K, based on experience and performance

Responsibilities

• Greet service department customers promptly and courteously
• Listen to customers and communicate repair needs to techs
• Present recommended services using low-pressure, high-integrity methods
• Provide accurate repair and maintenance estimates
• Follow dealership policies on vehicle care and operation
• Follow up on repairs and keep customers informed
• Manage extended warranties sales
• Inspect repair quality and ensure completion
• Notify customers when vehicles are ready
• Explain repairs and costs to customers
• Address minor customer concerns and complaints
• Keep the Service Manager informed of issues
• Maintain Customer Satisfaction Index (CSI) scores

Requirements

• Previous Service Advisor experience preferred
• Proficiency in Reynolds & Reynolds or similar DMS preferred
• Strong customer communication skills in person and on the phone
• Strong organizational skills
• Ability to work in a fast-paced environment with limited supervision
• Compliance with all laws and policies regarding customer and company information and property
• Authorized to work in the USA
• Ability to pass background checks, MVR check, and drug screening
• Valid driver's license

We are an equal opportunity employer, hiring and promoting based on competence and potential, regardless of protected characteristics.