Automotive Service Advisor (Entry Level or Experienced)

Leith Toyota; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their dynamic team. This role is perfect for someone with a passion for customer service and a knack for managing others in a fast-paced environment. You'll be responsible for ensuring that customers receive top-notch service, overseeing the flow of operations, and providing support for all inquiries. With a strong focus on employee development and a family-oriented culture, this company offers a clear career path and numerous benefits, making it an excellent place to grow your career in the automotive industry.

Benefits

Medical, Dental, & Vision Insurance

401K with company sponsored match

Profit Sharing

Short & Long Term Disability Insurance

Life Insurance

Paid Training

Paid Vacation

Paid Time Off

Paid Holidays

Employee Discounts on products & services

Qualifications

• Outgoing and friendly personality with strong communication skills.
• Ability to manage others and ensure customer satisfaction.

Responsibilities

• Oversee service flow and ensure prompt customer service.
• Manage technician schedules and distribute work efficiently.

Skills

Organizational Skills

Time Management

Communication Skills

Customer Service

Management Skills

Job description

Service Advisor

Do you have several years’ experience in the hospitality industry? Do you have a heart of service and love working with the public? Is your personality outgoing, enthusiastic, and your smile contagious? Do you thrive in a fast-paced and rewarding environment? If so, we are eager to talk with you! The Leith Toyota Service Department offers a clear career path, positive culture, family atmosphere, a large and loyal customer base, and promotions from within with our entire management team having more than 18 years of tenure with the Leith Automotive Group! Since 1969, Leith has been a local, family-owned company. Through over 50 years of automotive excellence and success, we have grown to more than 1800 employees in the Triangle & Central North Carolina area. 50% of Leith employees have 5+ years of tenure and 25% with more than 10 years!

Benefits

• Medical, Dental, & Vision Insurance
• 401K with company sponsored match
• Profit Sharing
• Short & Long Term Disability Insurance available
• Life Insurance
• Paid Training
• Paid Vacation
• Paid Time Off
• Paid Holidays
• Employee Discounts on products & services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

If you are ready for a career that will “Soar with the Eagles” in an ever-evolving industry where the sky is your only limit, please contact Rodney Britt by sending your resume to [e-mail] or by calling him at 919-876-5900 x230. We look forward to talking with you about your career plans soon!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.