Automotive Service Advisor — Customer Experience Pro

Gee Automotive Companies; Portland (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical & Dental insurance

Company-Paid Life Insurance

Employee Assistance Plan

Telehealth

401(k) with Company Match

Paid Time Off

Employee pricing on parts/services

Job summary

Ron Tonkin Toyota in Portland, OR is seeking an experienced Service Advisor who knows that exceptional service starts with clear communication and trusted relationships. You are the main contact between customers and the Service Department, listening carefully and explaining recommendations to ensure every customer feels confident and well cared for.

Join a growing team known for a family-like culture, where teamwork and continuous training lead to career growth.

Qualifications

• 1-3 years of automotive service advising experience.
• Experience in CDK is preferred.
• A strong work ethic and good work history.
• Communication skills.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Drive the sale of technicians' time to meet the department's sales forecast.
• Prioritize required services and be prepared to provide options upon request.
• Keep customers informed on completion times, service expenses, and possible changes.
• Ensure customer has a positive dealership experience.

Skills

Automotive service advising

Customer communication

Tools

CDK

Job description

Ron Tonkin Toyota in Portland, OR is seeking an experienced Service Advisor who knows that exceptional service starts with clear communication and trusted relationships. You are the main contact between customers and the Service Department, listening carefully and explaining recommendations to ensure every customer feels confident and well cared for.

Join a growing team known for a family-like culture, where teamwork and continuous training lead to career growth.