Automotive Service Advisor | Customer Experience Leader

Findlay Auto Group; Flagstaff (AZ); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Paid Time Off

Medical Insurance

Dental & Vision

401K

Résumé du poste

Findlay Auto Group in Flagstaff, AZ, seeks a Service Advisor to be the main contact between customers and the service department. You will understand customer needs, explain service requirements clearly, and coordinate with the service team to deliver timely maintenance and repairs.

Candidates with experience in retail automotive sales, finance management, business development, or service lane operations are encouraged to apply. We offer competitive pay and comprehensive benefits.

Qualifications

• Previous experience in a customer service or automotive service advisor role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a fast-paced work environment.
• Basic understanding of automotive terminology and repair processes is an advantage.
• Proficiency with computer systems and software for scheduling and record keeping.
• Valid in-state driver's license; MVR Report Check
• Pass a drug test and background check

Responsabilités

• Greet customers promptly and courteously, and listen attentively to their vehicle concerns.
• Assess customer needs and provide clear explanations of recommended services, repair options, and pricing.
• Communicate vehicle issues and recommended repairs to customers clearly and accurately
• Coordinate with technicians to communicate service progress and ensure timely completion of work.
• Promote additional services and products to maximize customer satisfaction
• Maintain accurate and detailed service records and documentation.
• Schedule and coordinate service appointments efficiently.
• Build and maintain strong customer relationships
• Handle customer inquiries, complaints, and follow-ups professionally and efficiently.

Connaissances

Communication skills

Interpersonal skills

multitasking

Outils

Scheduling software

Record keeping software

Description du poste

Findlay Auto Group in Flagstaff, AZ, seeks a Service Advisor to be the main contact between customers and the service department. You will understand customer needs, explain service requirements clearly, and coordinate with the service team to deliver timely maintenance and repairs.

Candidates with experience in retail automotive sales, finance management, business development, or service lane operations are encouraged to apply. We offer competitive pay and comprehensive benefits.