Automotive Service Advisor | Customer Excellence

Sonic Automotive; Carson (CA); On-site; USD 19,320 - 27,517; Full time

Job summary

A leading automotive dealership in Carson, CA is seeking a Service Advisor to enhance customer satisfaction and assist with service appointments. The ideal candidate should possess effective communication skills and a general knowledge of vehicle operations. Responsibilities include providing accurate cost estimates and maintaining high customer service standards. The position requires a high school diploma and at least two years in a dealership role. The company offers a competitive hourly wage starting at $17.00.

Qualifications

• Two years of experience in a dealership position.
• Maintains a dealership-prescribed standard for hours per customer repair order.
• Ensures customer satisfaction index rating is comparable to the manufacturer average.

Responsibilities

• Schedules service appointments and obtains vehicle data.
• Greets customers in a timely and friendly manner.
• Provides accurate cost estimates for labor and parts.

Skills

Excellent oral and written communication skills

General knowledge of vehicle mechanical operations

Ability to read and comprehend instructions and information

Education

High school diploma or equivalent

ASE certification preferred

Job description

A leading automotive dealership in Carson, CA is seeking a Service Advisor to enhance customer satisfaction and assist with service appointments. The ideal candidate should possess effective communication skills and a general knowledge of vehicle operations. Responsibilities include providing accurate cost estimates and maintaining high customer service standards. The position requires a high school diploma and at least two years in a dealership role. The company offers a competitive hourly wage starting at $17.00.