Automotive Service Advisor - Complete Auto

Woodhouse Auto Group; Omaha (NE); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401K Plan with company match

Paid Time Off

Paid Holidays

Employee Discounts

Tuition Assistance

Woodhouse University

Job summary

Woodhouse Auto Family in Omaha is seeking an Automotive Service Advisor to act as the liaison between customers and service technicians, ensuring timely, high-quality maintenance and repairs. The role emphasizes clear communication, accurate estimates, and excellent customer service.

The position offers a Monday–Friday schedule with daytime hours, a compensation range of $45,000–$55,000 per year based on experience, and a comprehensive benefits package including health, retirement, and paid time

Qualifications

• Must have a valid driver's license.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes promised time and checks with dispatcher as needed.

Responsibilities

• Be the liaison between customers and our service technicians.
• Ensure customers receive exceptional service and their maintenance/repair needs are addressed promptly.
• Provide clear explanations of repairs, costs, and time requirements to customers.
• Manage updates on progress, changes in estimates, and any additional needed work.

Skills

Valid driver's license

Customer greeting

Explain repairs

Estimate writing

Job description

Career Opportunities withWoodhouse Auto Family

A great place to work.

Careers At Woodhouse Auto Family

Current job opportunities are posted here as they become available.

Automotive Service Advisor - Complete Auto

Position Title: Service Advisor
Company: Woodhouse Auto Family
Job Location: Complete Auto - 18505 Wright St, Omaha, NE 68130
Position Type: Full-Time
Schedule: Monday - Friday, 7:00AM - 6:00PM
Compensation: $45,000 - $55,000 per year, based on experience, skills, and qualifications

Company Benefits for Full-Time Employees:

• Health Insurance: Medical + Health Savings Account, Dental, Vision
• Life Insurance
• Long-term and Short-term Disability Insurance
• Retirement Savings Plan: 401K Plan with company match
• Paid Time Off
• Paid Holidays: New Year\'s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
• Bereavement Pay
• Employee Assistance Program
• New Employee Referrals Bonus
• Customer Referral Bonus
• Employee of the Month Bonus
• Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
• Employee Discounts: Includes vehicles, parts, services.
• Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
• Growth Potential: Opportunities to be promoted within our company.
• Tuition Assistance Program: Automotive Technology or Collision Repair.
• Woodhouse University: Paid In-house Technician Trainings.
• Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.

We are seeking a dedicated and knowledgeable individual to join our team as an Automotive Service Advisor. In this role, you will be the liaison between our customers and our automotive service technicians, ensuring that each customer receives exceptional service and their vehicle maintenance and repair needs are addressed promptly and efficiently.

Why Join Woodhouse?

At Woodhouse, you\u2019re not just an employee—you\u2019re part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you\u2019ll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish!

Minimum Experience and Qualifications

• Must have a valid driver\'s license.
• Must have a clean driving record.
• Greets customers in a timely, friendly manner, completes full-circle-walk-around vehicle inspection and obtains vehicle information.
• Writes up customer\u2019s vehicle problems accurately and clearly on repair order.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers\u2019 specifications and technicians\u2019 findings.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Checks manufacturer site for open recalls, special messages for warrant, or restrictions to the VIN number.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time” – and checks with dispatcher, if necessary.
• Obtains customer\u2019s signature on repair orders and provides customers with a copy.
• Establishes customer\u2019s method of payment and obtains credit approval, if necessary.
• Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as appropriate.
• You will be responsible for other duties as assigned.

Requirements:

• At least 18 years old
• Valid Driver\'s License with acceptable driving record
• Post offer screenings:
  • Background check
  • Drug screening

Background Check: As part of our hiring process, we conduct background checks on candidates who receive a conditional offer of employment. This may include a review of criminal records, motor vehicle reports, employment history, sexual offender registries, and other relevant information. Background checks are conducted in compliance with applicable laws, and all candidates will be required to provide written consent before the check is initiated. A previous criminal record does not automatically disqualify you from employment; each case is reviewed individually.

Post-Offer Occupational Health Screenings: As part of the employment process, we\u2019re committed to ensuring a safe, productive, and drug-free work environment. To achieve this goal, all prospective employees are required to undergo a drug screening following a conditional offer of employment.

Equal Opportunity Employer: We\u2019re committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, pregnancy (including childbirth or related medical conditions), or any other characteristic protected by applicable law.