Automotive Service Advisor - Capital City Honda

Group 1 Automotive, Inc.; Sacramento (CA); Sur place; USD 60 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Stock purchase plan

Vehicle purchase program

Training & advancement

Résumé du poste

Group 1 Automotive in Sacramento, CA is seeking an Automotive Service Advisor to greet customers, gather repair details, prepare estimates, and manage service progress. The role blends service excellence with sales objectives and requires solid communication with customers and warranty coordinators.

The position pays a wide range and includes benefits; pre-employment checks apply. This is a full-time, on-site role within a Fortune 500 automotive retailer offering training and advancement

Qualifications

• At least 1 year dealership experience.
• Ability to write clear and precise repair instructions.
• Provide estimates for labor and parts.
• Establish/determine customers method of payment.
• Obtain customers signature on PO.
• Continuous communication on jobs throughout the day.
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs.
• Be knowledgeable of products and services.
• Meet or exceed sales quotas set by management.
• Test drive vehicles when necessary.

Responsabilités

• Meet and greet service customers in a friendly and courteous manner.
• Listen to customer’s reasons for bringing in their vehicle to the service department.
• Offer diagnostic services or repairs to satisfy customer concerns.
• Provide accurate estimates for services or repairs recommended.
• Handle minor customer complaints with courtesy and tact.
• Escalate to service manager for issues that cannot be resolved at ASM level.
• Answer incoming calls promptly and courteously.
• Track repair progress and obtain authorization for additional work.
• Sell proper repairs and services to meet customer needs.
• Present a service menu of recommended maintenance to every customer.
• Promote maintenance services due on every service vehicle.
• Obtain accurate parts and labor prices from price sources and pricing guides.
• Provide an initial estimate at RO creation.
• Obtain telephone approval for add-on sales when not on site.
• Aim to meet or exceed sales objectives set by management.
• Write repair orders clearly and completely.
• Distribute repair orders per department policy.
• Maintain a service scheduling form and update it continuously.
• Document any repair order changes.
• Inspect finished repair orders for accuracy and pricing.
• Record flat rate time or other required timekeeping.
• Maintain carryover vehicle records.
• Maintain status of special order parts.
• Perform other specified admin functions as directed by management.
• Monitor special order parts boards and keep them up to date.
• Check warranty follow-up and keep logs current.
• Provide information to technical staff as needed about issues.
• Communicate with technical staff on job status changes.
• Stay informed about shop workload to plan work capacity.
• Inform the sales manager of potential new vehicle sales customers.
• Confirm service appointments by phone the day before arrival.
• Notify customers when service work is completed.
• Report hazards or issues to management that affect safety or integrity of the dealership.

Connaissances

Dealership experience

Estimate labor & parts

Repair instructions clarity

Customer communication

Sales quotas achievement

Description du poste

Overview

CONSIDER A CAREER WITH US!

Group 1 Automotive, a leader in automotive retail and we are looking to add qualified AUTOMOTIVE SERVICE ADVISOR to our team. Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Promptly meet and greet service customers in a friendly and courteous manner.
• Listen to customer’s reasons for bringing in their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customers concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.
• Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level.
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Sell the proper repairs and/or services responsible to customers perceived needs.
• Present a service menu of recommended maintenance services to every service customer.
• Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale.
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
• Give every customer an accurate estimate at the same time the repair order is initially written.
• Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership.
• Meet or exceed sales objectives set by management.
• Properly, thoroughly and legibly write repair orders for the categories of work designated by management.
• Separate and distribute repair order copies according to department policy.
• Maintain a service scheduling form (route sheet) on a thorough, accurate and continuous basis.
• Properly document repair order changes.
• Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility.
• Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures.
• Maintain a record of carryover vehicles.
• Maintain a record of special order parts status.
• Perform other specific administrative functions as directed by service management.
• Monitor all special order parts and make sure all boards are up to date.
• Check all warranty follow up and make sure all team log books are up to date.
• Provide additional vehicle problem/complaint information to the technical staff as needed.
• Maintain communication with the technical staff regarding job status changes.
• Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate.
• Inform the sales manager of potential new vehicle sales customers.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive.
• Contact service customers when their vehicles work is finished.
• Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers.

Qualifications

• At least 1 year dealership experience
• Must be able to write clear and precise repair instructions
• Provide estimates for labor and parts
• Establish/determine customers method of payment
• Obtain customers signature on PO
• Continuous communication on jobs throughout the day
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
• Be knowledgeable of products and services
• Meet or exceed sales quotas set by management
• Test drive vehicles when necessary

The pay range for this role is $60,000 to $120,000/year

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.