Automotive Service Advisor – Boost Trust & Earn More

Ice Cold Air Discount Auto Repair; Idaho; On-site; USD 50,000 - 55,000; Full time

Job summary

Ice Cold Air Complete Auto Repair in Clearwater, FL, is seeking an experienced Automotive Service Writer to join our customer-facing team. You will greet clients, assess concerns, and clearly communicate inspection findings and repair needs to help customers make informed decisions.

You will present repairs typically ranging from $2,000 to $4,000, prepare accurate estimates, and secure approvals, while proactively following up on declined estimates and ongoing maintenance needs.

Qualifications

• Prior experience as an automotive service advisor or service writer.
• Experience presenting and selling automotive repairs and maintenance.
• Ability to discuss larger repair recommendations and explain value and urgency.

Responsibilities

• Greet customers, understand concerns, and provide a great service experience from check-in to pickup.
• Explain inspection findings and repair needs in customer-friendly language.
• Present repair recommendations typically ranging from $2,000 to $4,000 with a consultative approach.
• Prepare accurate estimates and obtain customer approvals.
• Follow up on declined estimates and previously recommended maintenance or repairs
• Communicate with customers throughout repair, including timing and costs
• Coordinate with technicians to ensure work is authorized and moving efficiently
• Help keep techs productive by securing approvals and ensuring parts info is complete
• Build repeat business and referrals through honest recommendations and outstanding customer care

Skills

Service Advisor

Service Writer

Automotive sales

Customer communication

Relationship building

Job description

Ice Cold Air Complete Auto Repair in Clearwater, FL, is seeking an experienced Automotive Service Writer to join our customer-facing team. You will greet clients, assess concerns, and clearly communicate inspection findings and repair needs to help customers make informed decisions.

You will present repairs typically ranging from $2,000 to $4,000, prepare accurate estimates, and secure approvals, while proactively following up on declined estimates and ongoing maintenance needs.