Automotive Service Advisor: $90k+ with Training & Growth

Kunes Auto Group; Saint Paul (MN); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Life Insurance

Employee Assistance Program

Daily Pay

Employee Discounts

Ongoing Training

Career Advancement

Job summary

Kunes Auto Group is seeking an Automotive Service Advisor to serve as the critical link between customers and the service department, ensuring vehicles receive top-notch care from intake to completion.

You will assess service needs, prepare repair orders, and keep customers informed with clear explanations of costs and recommended actions, while maintaining high customer satisfaction throughout the process.

Qualifications

• 2+ years of experience in Service Advising, Automotive/Car Sales, Commissioned Sales, Customer Service, or Parts required (willing to train the right person)
• Strong communication and organizational skills with attention to detail
• Ability to multi-task and stay organized in a fast-paced environment
• Knowledge of vehicle maintenance and repair processes is a plus
• Technically savvy and able to quickly learn computer and service scheduling software
• Valid driver's license and clean driving record

Responsibilities

• Greet customers warmly, assess their vehicle concerns, and record their needs
• Recommend maintenance and repair services based on manufacturer specifications and vehicle history
• Prepare detailed repair orders, including labor and parts estimates, for customer approval
• Communicate with customers about inspection results and recommend necessary corrective actions
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work
• Advise customers on vehicle care, preventative maintenance, and available services
• Schedule service appointments, ensuring a seamless and efficient process
• Maintain high customer satisfaction standards by addressing concerns promptly
• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe
• Implement quality control processes to minimize errors and ensure customer satisfaction

Job description

Kunes Auto Group is seeking an Automotive Service Advisor to serve as the critical link between customers and the service department, ensuring vehicles receive top-notch care from intake to completion.

You will assess service needs, prepare repair orders, and keep customers informed with clear explanations of costs and recommended actions, while maintaining high customer satisfaction throughout the process.