Automotive Service Advisor - $80K-$120K/yr

Stateline Subaru; Somerset (MA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Paid training

Employee discounts

Job summary

Stateline Subaru of Somerset is seeking a motivated Service Advisor to join our team in Somerset, MA. The ideal candidate will deliver exceptional customer service, explain repairs clearly, and maintain strong customer relationships while coordinating with the service team to ensure smooth, transparent vehicle servicing.

This full-time role offers a competitive earnings potential, with base plus commission reaching $80,000–$120,000 per year for experienced candidates who excel in customer

Qualifications

• 2+ years of automotive Service Advisor or Service Writer experience.
• Outstanding customer service and relationship-building skills.
• Strong communication, organization, and time management abilities.
• A professional, positive attitude and a team-player mindset.
• The ability to explain vehicle repairs, maintenance recommendations, and estimates clearly.
• Subaru experience preferred.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers and coordinate service appointments.
• Listen to customer concerns and accurately document vehicle issues.
• Review vehicle history and recommend appropriate maintenance and repairs.
• Prepare and explain repair estimates, pricing, and service recommendations.
• Obtain customer authorization before repairs are performed.
• Keep customers informed about repair progress, costs, and completion times.
• Coordinate with technicians and the service team to ensure efficient workflow.
• Review completed repairs and help ensure customer concerns are resolved.
• Build trust, strengthen customer relationships, and deliver outstanding service.

Skills

Customer service

Relationship building

Communication

Organization

Time management

Professional attitude

Team player

Repair explanations

Automotive knowledge

Job description

Stateline Subaru of Somerset is seeking a motivated Service Advisor to join our team in Somerset, MA. The ideal candidate will deliver exceptional customer service, explain repairs clearly, and maintain strong customer relationships while coordinating with the service team to ensure smooth, transparent vehicle servicing.

This full-time role offers a competitive earnings potential, with base plus commission reaching $80,000–$120,000 per year for experienced candidates who excel in customer