Automotive Service Advisor

Vwinvergrove; Inver Grove Heights (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading automotive dealership in Inver Grove Heights seeks a Service Advisor to enhance customer satisfaction and streamline service operations. In this role, you'll interact with customers, address their vehicle needs, and ensure smooth communication throughout the service process, all in a supportive and growth-oriented environment.

Benefits

401K Match

Paid Vacation

Health, Dental, Vision Insurance

Large room for growth

Factory Training

Great Company Culture

Qualifications

• Minimum 1 year experience in a service advisory role.
• Dealertrack experience preferred.
• Volkswagen experience is a plus.

Responsibilities

• Greeting customers and obtaining vehicle information.
• Preparing accurate estimates and monitoring vehicle progress.
• Explaining completed work to customers.

Skills

Customer Service

Automotive Knowledge

Positive Attitude

High Volume Mentality

CSI Focused

Job description

Service Advisor responsibilities

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers

Requirements:

• Minimum 1 year experience in a service advisory role
• Dealertrack experience is preferred but not required.
• Volkswagen experience is a PLUS!
• Positive attitude
• High volume mentality
• CSI focused
• Required experience:
• Service Advisor, Dealership, Automotive Knowledge: 1 year

Benefits

• 401K Match
• Paid Vacation
• Health, Dental, Vision Insurance
• Large room for growth - Promotions Within!!!!!
• Airconditioningin shop
• Factory Training
• Great Company Culture

Pay Range - $50000-$70000 per year - Salary plus commission