Automotive Service Advisor

AAA Mountain West Group; Vacaville (CA); On-site; USD 36,000 - 160,000; Full time

Job summary

A leading company in consumer services is seeking an Automotive Service Advisor to deliver exceptional customer service and manage technician workflows. This full-time position offers competitive compensation and a comprehensive benefits package including medical, PTO, and 401K matching. The ideal candidate will have strong organizational and communication skills, along with relevant industry experience.

Benefits

11 Paid Holidays

Up to 17 days PTO first year

Best in Class Benefits – Medical, Dental, Vision

401K Matching $1 to $1 up to 6%

Tuition reimbursement for ASE Certifications

Free AAA Membership and numerous employee discounts

Qualifications

• 3-5 years industry experience in auto repair preferred.
• 3-5 years of successful direct customer interaction, auto repair preferred.
• Valid driver license and acceptable driving record.

Responsibilities

• Interacts with members to determine auto repair needs and exceed expectations.
• Schedules work, prepares estimates, orders parts, and coordinates service.
• Documents repairs and maintenance in shop management system.

Skills

Organizational skills

Customer service abilities

Communication skills

Math skills

Computer skills

Education

High School Diploma or equivalent certification (GED)

Automotive Service Excellence certification (desired)

Tools

Shop management software

Job description

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Are you Looking to Drive Your Career Forward?

Join Our Team and Enjoy a Rewarding Career!

At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $104,000 - $185,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class:

11 Paid Holidays

Up to 17 days PTO first year - start earning day one, 22 days off in year two

Best in Class Benefits – Medical, Dental, Vision, wellness program and more!

401K Matching $1 to $1 up to 6% annually

Tuition reimbursement for ASE Certifications

State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins

A free AAA Membership and numerous employee discounts

Trusted Brand for over 120 years with 65 Million+ members in North America

Closed Sundays

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The role encompasses listening and asking the proper questions to ensure the customer’s needs are addressed while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion of timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, ordering parts, and coordinating other service activities as well as managing promised times.

Essential Duties

• Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
• Accurately document repairs, diagnostic and maintenance work into shop management system
• Ensures all necessary BAR requirements are met in Repair Order preparation and documentation
• Sources and estimates all needed parts for repairs to customer vehicles
• Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
• Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
• Performs minimal record keeping and other administrative functions required to support the business
  
  

Knowledge/Skills/Abilities

• Highly effective organizational skills
• Strong interpersonal and customer service abilities
• Highly proficient verbal and written communication skills in the language(s) required for the role, as justified for business necessity
• Knowledge of shop management and/or estimating software
• Knowledge of parts sourcing and use of online vendor catalogs
• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
• Ability to work scheduled hours as necessitated by business need
  
  

Education & Experience / Licenses & Certification

• Valid driver license and acceptable driving record
• High School Diploma or equivalent certification (GED)
• 3-5 years industry experience in auto repair, service advisor experience preferred
• 3-5 years of successful direct customer interaction, auto repair preferred
• Automotive Service Excellence certification desired
  
  

Work Environment/Physical Requirements

Standing, bending, kneeling, pushing, sitting for extended periods.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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