Automotive Service Advisor

budclary; Union Gap (WA); On-site; USD 72,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance

401(k)

PTO & holidays

Employee discounts

Referral bonus

Job summary

Bud Clary Auto Group in Washington State seeks an Automotive Service Advisor to sell and schedule service work in the service department. You will greet customers, obtain vehicle data, write up problems on repair orders, and coordinate with technicians to ensure timely service.

The role emphasizes accurate estimates, documentation, and customer communication to drive satisfaction. Compensation is commission-based with potential to earn up to $120,000 per year.

Responsibilities

• Schedules service appointments and obtains vehicle data.
• Greets customers and records vehicle information.
• Writes up problems on repair orders with accuracy.
• Test drives with customers or refers to test technician.
• Recommends additional needed service based on history and inspection.
• Explains care and maintenance per manufacturers' specs.
• Provides cost estimates for labor and parts.
• Manages payment method and credit approval as needed.
• Maintains service marketing efforts and updated pricing guides.
• Ensures quality control to minimize comebacks and customer dissatisfaction.

Job description

At Bud Clary Auto Group, a family‑owned dealership network in Washington State, our vibrant culture drives success. We maintain a high‑performance workplace with exceptional customer service, fostering loyalty and growth since 1959.

SUMMARY

An Automotive Service Advisor sells and schedules needed service work in the service department.

BENEFITS

• Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
• Retirement Plans: 401(k).
• PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.
• Employee discounts
• Referral bonus program

PAY

• This is a commission based position with the potential to earn up to $120,000 per year

ESSENTIAL DUTIES

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

MARGINAL DUTIES

• Being a team player
• Ability to work in a fast‑paced environment
• Effective Communicator
• Other duties as assigned

Driving is an essential function of this position. Applicants must possess a valid driver’s license and maintain an acceptable driving record consistent with company insurance standards throughout employment.

Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment‑free environment for everyone, including vendors, contractors, and other non‑employees.

Bud Clary Auto Group uses E‑Verify, an Internet‑based system, to confirm the eligibility of all newly hired employees to work in the United States.

Have questions? Contact [e-mail]

Location: Bud Clary of Yakima