Automotive Service Writer

Brakes Plus; Elyria (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

An automotive service provider is seeking an Automotive Service Writer in Elyria to lead the service team and enhance customer experiences. The role requires outstanding leadership, a minimum of two years’ experience in a similar position, and excellent communication skills. You will be responsible for supervising service personnel, managing inventory, and ensuring compliance with safety protocols. This position promotes internal growth and values teamwork, ideal for candidates with an outgoing personality looking to make a difference.

Qualifications

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Solid knowledge of basic OSHA laws.

Responsibilities

• Directly works with customers in areas of sales and service.
• Creates a highly motivated team climate.
• Supervises technicians and service personnel.

Skills

Leadership

Customer service skills

Communication

Organization

Job description

Join our impressive operations team! We are a top-of-the-line tire and full service franchised automotive operation based in the Midwest. We are committed to being a great employer, we pride ourselves on putting people, our team members and guests—first.

Do you have an outgoing, positive attitude? Do you like to be part of something bigger than yourself? We’re looking for people like you. Start an exciting career with Tuffy Tire & Auto. We believe in promoting from within and welcome all backgrounds and experience levels. Learn with us while we invest in you.

Job Description

The Automotive Service Writer, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Additional Information

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Tuffy Tire & Auto Service

Tuffy Tire & Auto Service participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.

• Please answer each question to complete the voluntary screening
• Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
• Ineligible applicants will be asked to click Submit to finish the screening;You will not be asked to electronically sign