Automotive Service Advisor

Hireology; Tinley Park (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Paid vacation

Flexible work hours

Medical, dental, and vision

401K

Closed Sundays

Job summary

International Autos Group in Illinois is seeking a friendly, detail‑oriented customer service representative to join our busy dealership. You will greet customers, relay information between technicians and clients, and ensure a smooth, positive experience from arrival to departure.

We offer paid training, flexible hours, and a benefits package while you grow with a company that promotes from within. No prior dealership experience is required, just honesty, organization, and a drive to improve

Qualifications

• Honesty and integrity in all customer interactions.
• Ability to stay organized in a fast-paced dealership.
• Strong communication with customers and technicians.
• A desire to grow professionally within the company.

Responsibilities

• Ensure customers receive prompt, courteous service at check-in and throughout the visit.
• Serve as liaison between technicians and customers to convey updates clearly.
• Own the customer experience by handling follow-ups and related tasks.
• Maintain positive impressions and help achieve service KPIs.
• Provide information to customers about vehicle service needs and related options.

Skills

Customer service

Communication

Organization

Job description

Audi - Subaru - Kia - Land Rover - Jaguar - Volvo

Are you looking for a busy store with upward potential with a great team? Stop looking and apply to International Autostoday. We work with your schedule and we offer 40 hour work weeks for the balance you have been looking for. We believe in training so you can perfect your craft and enjoy a better life for yourself and your family. We have great traffic and are only getting busier due to our forward thinking practices from managers who were promoted from within. Upward potential and clear career paths are available with many of our managers being promoted. So come work for an automotive group that will support you on your journey towards a better life.

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

WE OFFER:

• Paid training
• Paid vacation
• Flexible work hours
• Medical, dental, and vision
• 401K
• Closed Sundays

RESPONSIBILITIES:

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
• Maintainbenchmark or better KPI's such as CSI
• Provide valuable information to the customers regarding their vehicle and how it relates to them
• Put the customer first
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers

REQUIREMENTS:

• Truth and honesty
• The desire to better yourself and the team
• Organized and friendly personality
• Dealership experience preferred but not needed - we will train