Automotive Service Advisor

Haddad Auto Group; St. Albans (VT); On-site; USD 90,000 - 130,000; Full time

Job summary

Haddad Subaru of St. Albans, located in St. Albans, VT, seeks an Automotive Service Advisor who will bridge customers and technicians and ensure clear communication throughout the service process.

You will greet customers, document concerns, explain recommended services, write repair orders, and coordinate scheduling. Experience with Tekion DMS is a plus, and you should thrive in a fast-paced environment with attention to detail.

Qualifications

• Previous experience in a customer-facing automotive role or as a Service Advisor preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Greet customers promptly and professionally, establishing rapport.
• Accurately document customer concerns and vehicle information.
• Provide clear explanations of recommended services and repairs.
• Write repair orders and assist with scheduling and parts ordering.
• Communicate effectively with customers regarding vehicle status and timelines.
• Work closely with service technicians to ensure workflow efficiency.
• Maintain detailed records of services and interactions for follow-up and accountability.
• Handle customer inquiries and resolve issues to maintain high customer satisfaction.
• Experience with Tekion DMS is a plus.

Skills

Customer service

Communication

Detail-oriented

Organizational skills

Multitasking

Flexibility

Computer systems

Service management software

Tools

Tekion DMS

Service management software

Job description

Join the team at Haddad Subaru of St. Albans as an Automotive Service Advisor, where you will play a key role in providing exceptional customer service and supporting the automotive service department. This position offers a dynamic work environment in St. Albans, VT, with competitive compensation ranging from $90,000.00 to $130,000.00 per year, paid weekly. As a vital link between our customers and technicians, you will ensure every vehicle receives the highest level of care and communication throughout the service process.

Responsibilities

• Greet customers promptly and professionally, establishing a friendly and trustworthy rapport.
• Accurately document customer concerns and vehicle information.
• Provide clear explanations of recommended services and repairs.
• Write repair orders and assist with scheduling and parts ordering.
• Communicate effectively with customers regarding vehicle status and timelines.
• Work closely with the service technicians to ensure workflow efficiency.
• Maintain detailed records of services and interactions for follow-up and accountability.
• Handle customer inquiries and resolve issues to maintain high customer satisfaction.
• Experience with Tekion DMS is a plus

Requirements

• Previous experience as a Service Advisor or in a customer-facing automotive role preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Detail-oriented with excellent organizational skills.
• Proficiency with computer systems and service management software.
• Ability to work flexible hours as needed.