Automotive Service Manager

Haddad GMC; St. Albans, Northern (VT, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401k with annual match

Employee discounts on services

Vacation, sick & holidays

Job summary

Haddad Subaru of St. Albans seeks an experienced Automotive Service Manager to lead our service department, ensuring exceptional service, efficient workflow, and a motivated team.

You will be the main liaison between customers, technicians, and management, driving performance, managing budgets, and maintaining high safety and quality standards in a fast-paced environment. Responsibilities include supervising technicians, improving customer satisfaction, tracking labor and parts, and

Qualifications

• Proven experience as an Automotive Service Manager or in a similar role.
• Strong leadership and ability to motivate a team effectively.
• Excellent customer service and communication abilities.
• In-depth knowledge of automotive repair processes, diagnostics, and parts management.
• Familiarity with service management software and business operations.
• Ability to analyze financial data and prepare reports.
• High school diploma or equivalent; technical certifications or relevant degrees are a plus.

Responsibilities

• Manage daily service department operations for smooth workflow.
• Supervise service technicians, advisors, and support staff.
• Monitor and improve customer satisfaction by addressing concerns.
• Maintain records of service orders, parts inventory, and labor hours.
• Prepare and manage budgets, analyze financial reports, and track profitability.
• Ensure compliance with safety, environmental, and company regulations.
• Develop and implement training programs to enhance team performance.
• Collaborate with other departments to enhance customer experience.

Skills

Leadership

Customer service

Communication

Automotive repair knowledge

Service management software

Financial analysis

Education

High school diploma or equivalent

Technical certifications or relevant degrees

Tools

Service management software

Job description

Haddad Subaru of St. Albans is seeking a dedicated and experienced Automotive Service Manager to lead our service department. In this role, you will oversee all aspects of the service operations, ensuring exceptional customer service, efficient workflow, and a motivated team. You will be the key point of contact between customers, technicians, and management, driving performance and maintaining high standards while fostering a positive work environment.

Responsibilities

• Manage daily service department operations to ensure smooth and efficient workflow.
• Supervise and support service technicians, advisors, and support staff.
• Monitor and improve customer satisfaction by addressing concerns and resolving issues promptly.
• Maintain accurate records of service orders, parts inventory, and labor hours.
• Prepare and manage budgets, analyze financial reports, and track department profitability.
• Ensure compliance with all safety, environmental, and company regulations.
• Develop and implement training programs to enhance team performance and technical skills.
• Collaborate with other departments to enhance overall customer experience and business success.

Requirements

• Proven experience as an Automotive Service Manager or in a similar role.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent customer service and communication abilities.
• In-depth knowledge of automotive repair processes, diagnostics, and parts management.
• Familiarity with service management software and business operations.
• Ability to analyze financial data and prepare reports.
• High school diploma or equivalent; technical certifications or relevant degrees are a plus.
• Must be located in or willing to relocate to St. Albans, VT.

Benefits

• Competitive salary ranging from $110,000.00 to $160,000.00 per year, paid weekly based on experience.
• Comprehensive health, dental, and vision insurance plans.
• Sick
• Vacation
• Holidays
• 401k with annual match
• Employee discounts on vehicle purchases and services.
• Opportunities for professional growth and development.

About the Company

Haddad Subaru of St. Albans is a trusted automotive dealership dedicated to providing exceptional service and quality vehicles to the community of St. Albans, VT. We pride ourselves on our commitment to customer satisfaction and maintaining a friendly, professional work environment. As part of the Haddad Automotive Group, we uphold strong values of integrity, teamwork, and innovation.