Automotive Service Advisor

Graham Tire Co of Lincoln, LLC; Sioux Falls (SD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Sick leave

Healthcare including dental

401(k)

Commission & overtime

Employee tire discounts

Advancement opportunities

Training & development

Job summary

Graham Tire in Downtown Sioux Falls is seeking an Automotive Service Advisor who delivers outstanding customer service and communicates clearly with customers and technicians. The role involves listening to concerns, documenting issues, and recommending repairs, while educating customers on maintenance benefits.

You will estimate repair costs, obtain approvals, and support a fast-paced service team to ensure timely, quality work. Competitive compensation with growth opportunities is available.

Qualifications

• Must possess a valid driver's license.
• Previous experience as an Automotive Service Advisor or in a similar customer service role is preferred but not required.
• Effective communication skills and the ability to interact professionally with customers and team members.
• A passion for the automotive industry and a willingness to learn about new products and services.
• Punctuality, attention to detail and the ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and the ability to think on your feet to provide quick and effective solutions for customers' needs.

Responsibilities

• Be the face of our service department, delivering exceptional customer service to every client.
• Listen to customers' concerns, document issues, and recommend necessary repairs and maintenance services.
• Communicate effectively with our team of technicians to ensure work is completed in a timely and efficient manner.
• Educate customers on the importance of regular vehicle maintenance and explain the benefits of our products and services.
• Accurately estimating the cost of repairs and obtaining necessary approvals from customers before any work is performed.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Problem solving

Team collaboration

Willingness to learn

Punctuality

Job description

Join Our Team at Graham Tire in Downtown Sioux Falls, SD! Are you a customer service-oriented individual with a passion for the automotive industry? Do you have excellent communication skills and a strong attention to detail? If so, we may have the perfect opportunity for you as an Automotive Service Advisor at Graham Tire in Downtown Sioux Falls!

Responsibilities

• As an Automotive Service Advisor, you will be the face of our service department, providing exceptional customer service to every client who walks through our doors.
• You will be responsible for listening to customers' concerns, documenting their vehicle's issues, and recommending necessary automotive repairs and maintenance services.
• Furthermore, you will communicate effectively with our team of technicians to ensure that all work is completed in a timely and efficient manner.
• As an Automotive Service Advisor, you will also play a vital role in educating customers on the importance of regular vehicle maintenance and explaining the benefits of our products and services.
• Additionally, you will be responsible for accurately estimating the cost of repairs and obtaining necessary approvals from customers before any work is performed.

Qualifications

• Must possess a valid driver's license.
• Previous experience as an Automotive Service Advisor or in a similar customer service role is preferred but not required.
• Effective communication skills and the ability to interact professionally with customers and team members.
• A passion for the automotive industry and a willingness to learn about new products and services.
• Punctuality, attention to detail and the ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and the ability to think on your feet to provide quick and effective solutions for customers' needs.
• Must be capable of lifting 60 pounds. Frequent bending, carrying, lifting, pushing, standing, stooping, and walking.

Benefits

• This is full time Monday - Friday job with occasional Saturdays.
• Operating hours are Mon-Fri 7:30am-5:30pm and Sat 9:00am-1:00pm.
• Competitive compensation with additional commissioned and overtime, 401k, paid time off, sick leave, healthcare (including free dental).
• Opportunities for advancement within the company.
• A supportive team environment where your input and ideas are valued and encouraged.
• Access to ongoing training and development opportunities to enhance your skills and knowledge in the automotive industry.
• Employee discounts on tires and services offered at Graham Tire.
• A rewarding career where you can make a positive impact on your customers and their vehicles.