Automotive Service Advisor

Capistrano Volkswagen; San Juan Capistrano (CA); On-site; USD 80,000 - 125,000; Full time

Job summary

Capistrano Volkswagen is seeking a full-time Service Advisor who enjoys working by the beach with great teammates. The role involves assisting customers with service needs, making recommendations, and maintaining high customer satisfaction, offering a compensation package that includes hourly pay plus commission, along with extensive perks.

Benefits

Health, Dental and Vision Insurance

On-the-job paid training

401(K) Plan with employer contributions

Paid vacation, holidays and sick time

Employee vehicle discounts

Discounts on parts and service

Qualifications

• Valid Driver’s license with good driving record.
• Pass drug screening.
• Experience with CDK computer programs is a PLUS.

Responsibilities

• Assist customers with service needs and schedule appointments.
• Make repair recommendations and manage delivery of repairs.
• Ensure documentation compliance and customer safety.

Skills

Customer Satisfaction Index

Problem Solving

Attention to Detail

Product Knowledge

Tools

CDK computer programs

Job description

Looking for a job by the beach, working with great teammates and customers? Capistrano Volkswagen is looking forall level Service Advisor's, If you have great people skills and enjoy the automotive field, this could be a great career opportunity for the right person.

The estimated salary range for this position is $80,000-$125,000 annually based on performance

What we offer

• Family-owned and operated
• Health, Dental and Vision Insurance
• On-the-job paid training
• 401(K) Plan with employer contributions
• Paidvacation, holidays and sick time (when eligible)
• Almost limitless growth opportunities
• Employee vehicle discounts on vehicle purchases and lease plans
• Discounts on parts and service

Job Requirements of the Service Advisor:

• Maintain an Excellent CSI (Customer Satisfaction Index)
• Demonstrate behaviors consistent with the Company's Core Values in all interactions with customers, coworkers, and vendors.
• Assist customers with any service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, training's, and educational classes as required.
• Problem solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Follow all company policies and procedures.
• Product knowledge & safety.
• Performs other duties as assigned

Job Type: Full-time

• 5-days a week with Saturdayrotations
• 3-day weekends every 3rd week
• Hourly plus commission

Essential Requirements:

• Valid Driver’s license with good driving record
• Pass drug screening
• CDK computer programs experience a PLUS!!

Pay Scale:The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.