Automotive Service Advisor

Capovw; San Juan Capistrano (CA); On-site; USD 80,000 - 125,000; Full time

Job summary

An established industry player is seeking enthusiastic Service Advisors to join their team by the beach. This full-time position offers a dynamic work environment where you can thrive while assisting customers with their automotive needs. With a focus on customer satisfaction, you'll have the opportunity to make repair recommendations and ensure a seamless service experience. Enjoy the perks of working for a family-owned business that values its employees, including health benefits, paid training, and discounts on vehicle purchases. If you're passionate about cars and customer service, this could be the perfect opportunity for you.

Benefits

Health, Dental and Vision Insurance

On-the-job paid training

401(K) Plan with employer contributions

Paid vacation, holidays, and sick time

Employee vehicle discounts

Discounts on parts and service

Almost limitless growth opportunities

Qualifications

• Excellent customer service skills are essential for this role.
• Experience with CDK computer programs is a plus.

Responsibilities

• Assist customers with service needs and schedule appointments.
• Ensure compliance with safety policies and maintain documentation.
• Demonstrate company values in all customer interactions.

Skills

Customer Service Skills

Problem Solving

Attention to Detail

Product Knowledge

CDK Computer Programs

Education

Valid Driver’s License

Job description

Looking for a job by the beach, working with great teammates and customers? Capistrano Volkswagen is looking for all level Service Advisors. If you have great people skills and enjoy the automotive field, this could be a great career opportunity for the right person.

The estimated salary range for this position is $80,000-$125,000 annually based on performance.

What we offer:

• Family-owned and operated
• Health, Dental and Vision Insurance
• On-the-job paid training
• 401(K) Plan with employer contributions
• Paid vacation, holidays, and sick time (when eligible)
• Almost limitless growth opportunities
• Employee vehicle discounts on vehicle purchases and lease plans
• Discounts on parts and service

Job Requirements of the Service Advisor:

• Maintain an Excellent CSI (Customer Satisfaction Index)
• Demonstrate behaviors consistent with the Company's Core Values in all interactions with customers, coworkers, and vendors.
• Assist customers with any service needs they have for their vehicle.
• Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Make repair recommendations and manage delivery of repairs by setting and managing customer expectations.
• Ensure that required documentation is complete and is in compliance with regulations and standards.
• Comply with and enforce all safety policies and procedures.
• Attend all staff meetings, training, and educational classes as required.
• Problem-solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Follow all company policies and procedures.
• Product knowledge & safety.
• Perform other duties as assigned.

Job Type: Full-time

• 5-days a week with Saturday rotations
• 3-day weekends every 3rd week
• Hourly plus commission

Essential Requirements:

• Valid Driver’s license with good driving record
• Pass drug screening
• CDK computer programs experience a PLUS!

Pay Scale: The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.