Automotive Service Advisor

AAA Club Alliance; Purcellville (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid parental leave

401k with company match

2+ weeks PTO

Paid company holidays

Volunteer opportunities + 1 day

AAA Membership

Learning reimbursement

And MORE!

Job summary

AAA Club Alliance is seeking an Automotive Service Advisor in Purcellville, VA to greet customers, schedule appointments, and clearly communicate repair needs to customers and technicians.

You will coordinate with the shop, monitor progress, and manage warranty/towing/rental logistics while ensuring timely, high-quality service across a full-time schedule with Sundays off.

Qualifications

• High School Diploma or equivalent.
• 3+ years in automotive service or fast-paced customer service.
• Knowledge of automotive technology and ability to communicate service needs.
• ASE Service Advisor Certification a plus.
• Valid driver’s license.
• Authorized to work in the USA.
• Ability to pass pre-employment screenings.

Responsibilities

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Other duties as assigned.

Skills

Customer service

Communication

Scheduling

Team coordination

Problem solving

Education

High School Diploma or equivalent

ASE Certification (a plus)

Tools

ASE Certification

Job description

Location

720 E Main St, Purcellville, VA 20132

What We Offer

Hourly Compensation Starting at $24.70/hr. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Additional earning potential through monthly performance bonuses, spiffs, and contests!

Schedule

Full-time, 5 days/week - Sundays off every week, plus one other day off based on business needs.

Career development opportunities supported by ongoing training and advancement paths within AAA.

Your Impact as an Automotive Service Advisor

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Other duties as assigned.

What You’ll Bring

• High School Diploma or equivalent.
• Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.
• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
• ASE Service Advisor Certification a plus, but not required.
• Valid driver’s license.
• Strong communication skills for collaborating with the team.
• Authorized to work in the USA.
• Ability to pass pre-employment screenings if offered a position (background check, drug screening).

Benefits Package

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category

Car Care Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Club Locations

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].