Automotive Service Advisor

Gengras Ford; Plainville, Northern (CT, KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

401k matching

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid training

Paid holidays

Employee discount

Flexible schedule

Retirement plan

Job summary

Gengras Ford in Plainville, CT is seeking a Service Advisor with automotive service experience and a valid driver's license. You will meet with customers, assess their needs, and coordinate service with the workshop to ensure quality.

This role emphasizes strong customer service, accurate estimates, and proactive communication to maintain high CSI scores while offering a path for growth within our family-owned dealership.

Qualifications

• Minimum of one year Service Advisor experience within the automobile industry
• Demonstrated customer service and problem-solving skills
• Demonstrated organizational skills
• Ability to work in a fast-paced environment
• Ability to read and speak English
• Demonstrated desire to learn and grow
• Service Advising: 1 year (Required)
• Drivers License (Required)
• Plainville, CT 06062 (Required)

Responsibilities

• Builds strong relationships with customers and team members
• Prepares repair orders and ensures timely, accurate service updates
• Provides honest and accurate cost and time estimates
• Recommends additional services with integrity and transparency
• Follows up to ensure high customer satisfaction
• Maintains strong CSI scores and meets performance benchmarks
• Strives for continuous improvement within a competitive pay structure

Skills

Customer service

Problem solving

Organizational skills

Communication

English proficiency

Job description

We are looking for a Service Advisor to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Pay Range: $75k - $90k
• 401k with matching component
• PTO (1 week)
• Paid vacation (2 weeks starting day 1!)
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Paid training
• Paid Holidays
• Pay: $75,000.00 - $90,000.00 per year
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Qualifications

• Minimum of one year Service Advisor experience within the automobile industry
• Demonstrated customer service and problem-solving skills
• Demonstrated organizational skills
• Ability to work in a fast-paced environment
• Ability to read and speak English
• Demonstrated desire to learn and grow
• Service Advising: 1 year (Required)
• Drivers License (Required)
• Ability to Commute:
• Plainville, CT 06062 (Required)

Responsibilities

• Builds strong relationships with customers and team members
• Prepares repair orders and ensures timely, accurate service updates
• Provides honest and accurate cost and time estimates
• Recommends additional services with integrity and transparency
• Follows up to ensure high customer satisfaction
• Maintains strong CSI scores and meets performance benchmarks
• Strives for continuous improvement within a competitive pay structure

Gengras Motor Cars is a proud, family-owned automotive group with deep roots in New England, dating back to the 1930s. For nearly a century, we’ve built a reputation as one of the region’s most trusted dealership groups, known for our unwavering commitment to integrity, exceptional customer service, and strong community values.

Equal Opportunity Employer Statement

Gengras Ford is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, sexual orientation, or gender identity. We are committed to a diverse and inclusive workplace for all team members.