Automotive Service Advisor

Jiffy Lube; Pikesville (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic Service Advisors to join their dynamic team. In this role, you'll create a positive guest experience by providing top-notch customer service and automotive expertise. Your responsibilities will include educating customers about their vehicle's condition and offering tailored service recommendations. With comprehensive training and opportunities for advancement, this position is perfect for those passionate about cars and customer satisfaction. Join a fast-paced, team-oriented environment where high performers are rewarded and valued.

Benefits

Medical, Dental, and Vision Insurance

Paid PTO and Holidays

401k with company match

Uniforms

Company Discounts

Flexible Work Schedule

Company Outings

Advancement Opportunities

Qualifications

• Minimum 1-year experience in automotive service or quick lube.
• Exceptional customer service skills and automotive knowledge required.

Responsibilities

• Provide exceptional customer service and educate guests about vehicle needs.
• Perform oil changes and preventative maintenance services.

Skills

Customer Service

Automotive Knowledge

Communication Skills

Computer Skills

Education

High School Diploma

Certification from Jiffy Lube University

Tools

Oil and Grease Guns

Transmission Machine

Air Conditioner Service Machine

Basic Shop Equipment

Job description

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor educates the customer about the condition of their vehicle and offers service recommendations that are in the best interest of both the customer and their vehicle. The Service Advisor listens to customer concerns about their car and offers solutions that meet their needs. This is an important job in our Jiffy Lube stores and critical to our success. The best candidates for this role are people focused and energized by the opportunity to meet many customers. They are not discouraged by rejection after offering a service. They have high energy, are friendly, professional, knowledgeable, and show a true empathy for the customer. Lastly, they have strong communication and computer skills in order to build service tickets and relay information between the customer and service technicians.

Every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Physical Qualifications :

• Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools and basic shop equipment
• Must be able to lift and move work-related items up to 50 pounds
• Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
• Must be able to stand on your feet for several hours at a time.

Job Duties Include, but are not limited to... :

• Providing Jiffy Lube Guests' with exceptional and world class customer service
• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests' product needs and providing updates throughout the process
• Offering our guests options that are tailored specifically to their automotive needs
• Giving impartial advice to ensure that our guests are aware of Manufacturer time and mileage recommendations
• Performing Jiffy Lubes' Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services.

Once you've become certified, you will be eligible for advancement opportunities and training in other positions [Supervisor-Key Holder and Assistant Manager].

Qualifications :

Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service and have automotive knowledge.

• Starting Rate of Pay [up to $18] Hour plus commission = $20-$40hr depending on performance
• Medical, Dental, and Vision Insurance
• Paid PTO (personal time off) & Holidays
• 401k with company match
• Uniforms, Advancement, Company Discounts
• Company outings to hang out outside of work
• Flexible Work Schedule, a Great Team Environment, and more....

Business Model & Culture :

• This is a performance-based position and high performers will be strongly rewarded, with some reaching 6 figure total compensation
• We only offer services in the best interest of both the customer and the vehicle. High Integrity is key.
• Merritt-based promotions and raises. We want to help everyone reach their full potential as a person and team member.
• Fast-paced and team-oriented environment
• World-class JLU training to meet all challenges
• Value teammates and recognize their contributions
• Being inclusive and having equal access to opportunity
• Company outings and fun events to build community and celebrate milestones

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