Automotive Service Advisor

New Holland Auto Group; New Holland (Lancaster County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life

401K with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Service Discount Program

Job summary

New Holland Auto Group in New Holland, PA is seeking an experienced Service Advisor for our award-winning service department in a 40+ bay facility to deliver exceptional, efficient customer experiences in a fast-paced, professional shop.

The ideal candidate has 3–5 years of service advisor experience, an Automotive Tech/Trade school background, excellent communication skills, and a valid PA driver’s license.

Qualifications

• 3–5 years of service advisor experience.
• Automotive technical/trade school degree is required.
• High school diploma or equivalent.
• Must have a valid PA driver's license with good driving record.
• Excellent communication and a customer-service mindset.

Responsibilities

• Manage a team of technicians through scheduling and assigning work.
• Provide quality, friendly, professional customer service.
• Communicate with technicians about status and ETA to keep customers informed.
• Comply with all safety policies and procedures.
• Ensure quality repair work in accordance with dealership and factory standards.

Skills

Strong listening skills

Customer service mentality

Excellent oral and written沟通 skills

Education

Automotive Technical/Trade school degree

Job description

Are you ready to have FUN and break up the same old boring work shift? Do you like Halloween Costume & Ugly Sweater Contests, Achievement Luncheons, Football Jersey Days, and MORE? Are you looking for an employer who celebrates your accomplishments and a company that consistently promotes from within? Then New Holland Auto Group is the place for you!

Salary Range: $60k-65k - MUST have 3-5 years experience to qualify for pay range listed

We are looking for an experienced Service Advisor to join our award-winning service department team in 40+ bay service department to provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.

Responsibilities

• Manage a team of technicians through scheduling and assigning work
• Provide quality, friendly, professional customer service
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors
• Communicate directly with technicians regarding the status of the service work as well as the estimated time for completion so that customers can be informed
• Comply with all company safety policies and procedures
• Efficiently and accurately ensure quality repair work in accordance with dealership and factory standards

Qualifications

• Strong listening skills
• Service advisor experience preferred
• Ford, Toyota, Chrysler, Dodge, Jeep, or Ram experience preferred
• Automotive Technical/Trade school degree
• Ability to learn new technology, repair and service procedures and specifications
• Enjoy working in a fast-paced environment
• Positive, friendly attitude, along with a customer service mentality
• High school diploma or equivalent
• Math, Reading and Basic Computer skills
• Excellent oral and written communication skills
• Professional appearance and work ethic
• Must have a valid PA driver's license with good driving record

Benefits

• Highly Productive, Very Large, Clean Parts Department
• Company Issued Uniforms
• Energetic Work Environment
• Health, Dental, Vision and Life Insurance
• 401K with Company Match
• Paid Time Off
• Advancement within the Department and/or Company
• Employee Vehicle Purchase Program
• Employee Service Discount Program
• In order to qualify for employment All applicants must pass pre-employment testing which includes: Background Checks, MVR, and Drug Testing. New Holland Auto Group is an Equal Employment Opportunity employer.