Automotive Service Advisor

Napleton Nissan; Lansing (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Job summary

Napleton Nissan in Illinois is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and maintaining clear communication throughout the service process.

The role emphasizes exceptional customer service, transparency in cost and time estimates, and collaboration with parts and technicians to ensure timely completion, with opportunities for growth in a family-owned group.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy and able to learn and utilize technology.
• Previous Automotive Service Advisor Experience is a plus but not required.
• Willingness to undergo a background check and drug screen.
• 18+ years of age or older.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned by management

Skills

Exceptional Customer Service

Tech Savvy

Communication skills

Automotive knowledge

Tools

Fixed Operations Technology

Job description

BRAND-NEW Dealership!! Brand-New Equipment, State of the Art Facility!!

The EdNapleton Automotive Group is looking for our next Service Advisor. Located atNapleton River Oaks KIA,theService Advisoris a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of $60,000-$90,000+ per year.This includes incentive-based pay, so your skill and effort drive your income!
• Family Owned and Operated- 90+ years in business!
• Medical, Dental,Vision Insurance,401k
• For additional benefit information please go to:NapletonCorpFlorida.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Discounts on products, services and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned by management

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.