Automotive Service Advisor

Mid Rivers Kia; Saint Peters (MO); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and车辆

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor at Mid Rivers Kia in Saint Peters, MO. You will act as the liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

This role emphasizes excellent customer service, tech-savviness with dealership tools, and transparent cost/time estimates. Prior service advisor experience is a plus, and a background check is required.

Qualifications

• Excellent customer service and communication abilities.
• Comfort with using dealership technology and fixed operations tools.
• Previous automotive service advisor experience is a plus but not required.
• Willingness to undergo a background check per local laws.
• Must be 18 years of age or older to comply with company policy.

Responsibilities

• Engage with customers to identify maintenance needs and provide clear recommendations.
• Create repair orders with transparent cost and time estimates.
• Maintain timely and proactive communication with customers throughout service.
• Coordinate with technicians and parts to ensure timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and teammates.
• Utilize modern fixed operations technology to streamline service processes.

Skills

Customer service

Tech-savvy

Auto service advisor experience

Background check

18+ years

Job description

The Ed Napleton Automotive Group is looking for our nextServiceAdvisor.Located atMid Rivers KIA, theService Advisoris a critical role, working as a liaison to our customers and technicians by presenting vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of$50,000-$100,000+ per year. This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.