Auto Parts Advisor

Vadenchevroletpooler; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Top Tier Pay based on experience

Medical, Dental, Vision, and Disability Insurance

Company Paid Life Insurance

401(k) Retirement Plan with Company Match

Paid Holidays and Paid Time Off

Employee Discounts on Products, Services & Vehicles

State-of-the-art Facility

Employee Assistance Program

Opportunity for advancement

Job summary

Land Rover Knoxville is seeking a knowledgeable Parts Advisor for their high-performing team in Knoxville, TN. This role involves assisting customers with parts inquiries, maintaining inventory, and ensuring excellent customer service. Ideal candidates will have prior experience in similar automotive positions and a strong knowledge of OEM parts. The dealership offers top-tier pay, comprehensive benefits including medical and dental insurance, and opportunities for advancement within the automotive group.

Qualifications

• Previous experience as a Parts Advisor or similar automotive role preferred.
• Strong knowledge of automotive systems and OEM parts.
• Excellent communication and customer service skills required.
• Valid driver's license with a clean driving record.

Responsibilities

• Assist customers with parts inquiries, orders, and recommendations.
• Identify correct parts using catalogs and diagrams.
• Process parts orders, returns, and warranty claims accurately.
• Maintain parts inventory and stock levels.

Skills

Knowledge of automotive systems and OEM parts

Excellent communication and customer service skills

Strong attention to detail and organizational ability

Ability to read and interpret parts diagrams and catalogs

Tools

Dealership DMS

Parts ordering software

Job description

Previous Automotive Parts Experience Preferred.

Job Intro

Land Rover Knoxville is seeking a knowledgeable, customer‑focused Parts Advisor to join our high‑performing Parts and Service team. If you enjoy helping customers, thrive in a fast‑paced dealership environment, and take pride in accuracy and organization, this role is a great fit. We look forward to welcoming the next great member of our team.

Why You’ll Love Working for Land Rover Knoxville

Work with a respected luxury brand known for craftsmanship and performance.

Supportive, team‑oriented environment where your expertise is valued.

Ongoing training and manufacturer‑supported development.

A dealership culture built on integrity, professionalism, and customer satisfaction.

Job Description

Assist retail and internal service customers with parts inquiries, orders, and recommendations. Identify correct parts using catalogs, diagrams, and manufacturer systems. Process parts orders, returns, and warranty claims accurately and more.

Benefits

• Top Tier Pay based on experience
• Medical, Dental, Vision, and Disability Insurance
• Company Paid Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Holidays and Paid Time Off
• Employee Discounts on Products, Services & Vehicles
• State‑of‑art Facility
• Employee Assistance Program
• Opportunity for advancement with Furrow Automotive Group

Responsibilities

• Assist retail and internal service customers with parts inquiries, orders, and recommendations
• Identify correct parts using catalogs, diagrams, and manufacturer systems
• Process parts orders, returns, and warranty claims accurately
• Maintain parts inventory, stock levels, and organization
• Communicate effectively with technicians and service advisors to support repair workflow
• Provide exceptional customer service in person, by phone, and via email
• Ensure parts department cleanliness, safety, and operational efficiency
• Uphold dealership and manufacturer standards for professionalism and customer care

Requirements

• Previous experience as a Parts Advisor, Parts Counterperson, or similar automotive role preferred
• Strong knowledge of automotive systems and OEM parts
• Ability to read and interpret parts diagrams and catalogs
• Excellent communication and customer service skills
• Strong attention to detail and organizational ability
• Comfortable using dealership DMS and parts‑ordering software
• Valid driver’s license with a clean driving record
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre‑employment background checks are required, including MVR, and drug screening.

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.