Automotive Service Advisor

Silicontek Inc; Greenville (SC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A leading company in the automotive service industry is seeking an Automotive Service Advisor for a full-time position. The role involves upselling warranties, handling claims, and providing support to clients and customers. Ideal candidates will have extensive automotive experience and strong technical knowledge, with a hybrid work schedule post-training.

Benefits

Auxiliary Medical, Prescription, Dental, and Vision Insurance

Registered Retirement Savings Plan

Long-Term Disability Insurance

Life Insurance

Pet Insurance

Paid Holidays and Paid Time Off

Employee Referral Program

Employee Assistance Program

Wellness Programs

Tuition Reimbursement Program

Qualifications

• 3+ years of experience in the Automotive Service Industry.
• Experience as a Service Advisor, Parts Advisor, or Automotive Technician.
• Strong automotive technical and mechanical knowledge.

Responsibilities

• Upselling warranties on new car purchases.
• Handling claims-related calls and managing car inspections.
• Following proper claims procedures and participating in training.

Skills

Automotive Service Industry Experience

Technical Knowledge

Customer Service

Education

High School Diploma or equivalent

Job description

22 hours ago Be among the first 25 applicants

Role: Automotive Service Advisor (18 Job Openings)

Role Type: Full-time

Job Overview: Training Period (Approx. 1 Month): Onsite every day.

Post-Training: Hybrid schedule: In-office: Tuesday through Thursday.
*** Work from home / Remote: Only Monday & Friday.

This position involves upselling customers to purchase additional warranties on new car purchases.

This role provides support to agents, clients, and customers by adjudicating claims, providing claims status updates, and resolving or escalating customer issues.

The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizes available resources, and meets schedule expectations while informing management of any changes.

• Automotive Service Industry Experience (Required: 3+ Years)
• Experience as a Service Advisor, Parts Advisor, or Automotive Technician
• Auto experience with mechanical/technical expertise in vehicle repairs and service contracts
• The role requires assessing warranty-related issues and knowledge of automotive diagnostics and repairs

Job Responsibilities:

• Handle claims-related calls according to work schedule, performing within defined metrics
• Manage car inspections when claims exceed a certain amount or involve potential fraud
• Follow proper claims procedures as outlined in training and feedback from QA or Supervisor
• Develop a thorough understanding of clients, agents, and contract terms and conditions
• Notify Supervisor of any claims where possible fraud is suspected
• Participate in all required training to perform job duties effectively

Job Requirements:

• High School Diploma or equivalent
• Minimum 3 years of experience in the Automotive Service Industry (Technician/Mechanic, Service Advisor, Parts Advisor)
• Strong automotive technical and mechanical knowledge
• Ability to successfully pass a background check

Company Benefits:

• Auxiliary Medical, Prescription, Dental, and Vision Insurance
• Registered Retirement Savings Plan
• Long-Term Disability Insurance
• Life Insurance
• Pet Insurance
• Paid Holidays and Paid Time Off
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement Program
• Ongoing Training & Personal Development

Thanks & Regards,

Team Lead-Recruitment

Seniority Level

• Mid-Senior Level

Employment Type

• Full-time

Job Function

• Consulting

Industries

• IT Services and IT Consulting

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Locations and salary details are listed for Greenville, SC and Easley, SC, with various salary ranges and posting dates.