Automotive Service Advisor

Midas; Franklin (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

Une entreprise leader dans les services automobiles, Midas, cherche à recruter un manager de service automobile pour diriger le département de services d'un magasin de détail. Ce poste implique la gestion des techniciens de service, la supervision des opérations de la boutique, et l'assurance d'un service client exceptionnel. Avec une forte culture de formation et de promotion interne, Midas offre des opportunités de développement de carrière dans le secteur.

Qualifications

• Minimum de 2 ans d'expérience en gestion de magasin ou de services.
• Connaissance générale en automobile.
• Excellente disposition au service à la clientèle.

Responsibilities

• Gérer et diriger tous les techniciens de service automobile.
• Assurer un service client exceptionnel tout en consultant les clients.
• Surveiller les inspections de véhicules et faire des recommandations.

Skills

Automotive Knowledge

Customer Service

Communication Skills

Leadership Ability

Team Building

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Compensation: $45,000-$75,000


Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

www.midas.com