Automotive Service Advisor

Group1 Automotive, Inc.; Columbus (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional training

Job summary

Group 1 Automotive in Columbus, GA is seeking a high-performing Automotive Service Advisor to join our team. You will greet customers, gather vehicle information, and build rapport to deliver a premium service experience.

You will generate accurate repair estimates, communicate timelines, answer service calls, and schedule appointments while following warranty guidelines and driving CSI scores. This role offers competitive pay, comprehensive benefits, ongoing training, and opportunities for

Qualifications

• Minimum 1 year of Service Advisor experience is required.
• CDK, Xtime, and TSD experience preferred.
• Strong product knowledge and customer service focus.
• Attention to detail and effective communication skills.
• Basic computer skills and ability to use dealership software.
• Desire to provide an exceptional client experience.
• High school diploma or equivalent and valid driver's license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles per manufacturers’ specs.
• Generate and provide customers with complete, accurate repair estimates.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow up with customers to encourage return visits and CSI improvements.
• Follow manufacturer warranty guidelines and dealership procedures.
• Work with honesty to meet CSI goals and protect customer information.

Skills

Customer service

Interpersonal skills

Attention to detail

Computer skills

Communication

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

TSD

Job description

Overview

Group 1 Automotive is seeking a high-performing Automotive Service Advisor to join our team!

We’re looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth.

If you’re passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence, we encourage you to

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance


• 401(k) plan with company match


• Paid Time-Off


• Employee Stock Purchase Plan


• Employee Vehicle Purchase Program


• Professional work environment with job training, provided equipment, and advancement opportunities


• Market-leading pay based on experience plus bonuses


• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition


• Pinnacle Awards Program

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information


• Actively promote and build rapport with the customer


• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications


• Generate and provide customer with a complete and accurate estimate of repair


• Establish and communicate completion time of repair with customer and technician


• Answer incoming service calls


• Maintain and schedule service appointments


• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)


• Strictly follow the manufacturer’s warranty guidelines and procedures


• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores


• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

• Minimum 1 year of Service Advisor experience is required


• CDK, Xtime, and TSD Experience Preferred


• Product Knowledge


• Attention to Detail


• Interpersonal Communication Skills


• Basic Computer Skills


• Strong Desire to Provide an Exceptional Client Experience


• High School Diploma or Equivalent


• Must Have a Valid Driver’s License

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.