Automotive Service Advisor Carson, CA

Toyotacarson; Carson (CA); On-site; USD 77,000 - 194,000; Full time

Job summary

A leading automotive group is seeking a Service Advisor to enhance customer experience. The role involves greeting customers, preparing repair orders, and ensuring clear communication between customers and technicians. Ideal applicants have strong customer service skills and a valid driver's license.

Benefits

Health insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible spending account

Life insurance

Employee assistance plan

Disability insurance

Qualifications

• Strong communication and customer service skills required.
• Sales experience is advantageous.
• Must have a valid driver's license.

Responsibilities

• Meet with customers to determine repair/service needs.
• Prepare accurate Repair Orders for clients.
• Monitor vehicle progress and update customers.
• Maximize sales through promotion of parts and services.

Skills

Communication

Customer Service

Sales

Education

Valid driver’s license and clean driving record

Previous experience as a Service Advisor preferred

Job description

At Fletcher Jones Toyota of Carson, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Service Advisor to join our team as we continue to change the industry.

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits.

• Health insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Life insurance
• Employee assistance plan
• Disability insurance

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold

Qualifications

• Valid driver’s license and clean driving record
• Previous experience as a Service Advisor preferred

Pay: $89,400 - $194,000 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, overtime, benefits (vacation and sick), etc. Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage ($16.50/hr) for non-sales work and for rest periods. Commissions range from $77,000 to $186,000 per year based on performance.

At Fletcher Jones Toyota of Carson, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

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