Automotive Service Advisor

Modern Automotive Network; Boone (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Weekly bonuses

Health insurance

Dental insurance

Vision insurance

FSA

Life/disability coverage

401(k)

Paid holidays

Paid time off

Heated service bays

5-day work week

Career advancement

Job summary

Modern Ford of Boone, part of the Modern Automotive Network, seeks an experienced Service Advisor for our Boone, NC dealership. The role rewards a $5,000 sign-on bonus for qualified hires and offers weekly bonuses, competitive pay, and comprehensive benefits.

Ideal candidates have 2+ years in an automotive service setting; Ford experience is highly preferred. Join a growing dealership network with opportunities for advancement and a strong emphasis on customer satisfaction.

Qualifications

• 2+ years of experience in an automotive service dealership preferred.
• Exceptional customer service skills and strong follow-up abilities.
• Excellent communication and organizational skills.

Responsibilities

• Greet customers in a timely, friendly manner.
• Advise customers on vehicle care and the value of maintenance per manufacturer specs.
• Provide complete and accurate written cost estimates for labor and parts.
• Handle telephone inquiries regarding appointments and work in process.
• Maintain high customer satisfaction standards.

Job description

Modern Ford of Boone is hiring an experiencedService Advisor to join our busy Ford dealership in Boone, NC.

$5,000 Sign-On Bonus available for qualified candidates

If you have previous service advisor experience and want to work in a professional and growth-focused dealership, we want to hear from you.

Pay & Benefits

• $5,000 sign-on bonus (qualified hires)

• Weekly performance bonuses

• Competitive pay based on experience

• Medical, dental, and vision insurance (available after 30 days)

• Flexible spending account (FSA)

• Voluntary life, disability, accident, and specified disease coverage

• 401(k) eligibility after 30 days

• Paid holidays and Paid Time Off (PTO)

• Heated service bays

• 5-day work week

• Career advancement opportunities within a growing dealership network

Automotive Technician Responsibilities

• Greets customer in a timely, friendly manner
• Advises customer on the care of their vehicle and the value of maintaining the vehicle according to manufacturer's specifications
• Provides a complete and accurate written cost estimate for labor and parts
• Handles telephone inquiries regarding appointments and work in process
• Maintains high customer satisfaction standards

Service Advisor Qualifications

• 2+ years experience in an automotive service dealership preferred
• Ford experience - highly preferred
• Exceptional customer service skills
• Outstanding organizational and follow up skills
  About Modern Ford of Boone

  Modern Ford of Boone is part of the Modern Automotive Network, a fourth-generation, family-owned dealership group serving North Carolina since 1933. With 14 dealerships and 10 brands across the state, we are committed to integrity, customer satisfaction, and long-term employee success. We provide innovative facilities, strong leadership support, and opportunities for advancement throughout our organization.

  Modern Ford of Boone is an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic protected by federal, state, or local law.