Automotive Service Advisor

Brakes Plus; Belton (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401K Retirement Plan

Disability Insurance

Paid Time Off

Paid Holidays

Bereavement

Job summary

Brakes Plus in Texas is seeking an Automotive Service Advisor to lead the service desk at our Belton store. Reporting to the Store Manager, you will drive customer satisfaction by coordinating sales, service opportunities, and timely repairs while building a motivated team.

You will supervise technicians, plan duties, coach staff, manage parts and safety compliance, and ensure inspections are completed. The ideal candidate has at least 2 years of Service Advisor/Writer experience, strong

Qualifications

• 2+ years of experience in a Service Advisor/Writer role.
• Proven leadership and team management abilities.
• Strong written and verbal communication skills.
• Knowledge of OSHA safety regulations and safe shop practices.
• Valid driver's license required.

Responsibilities

• Directly works with customers in areas of sales, service and opportunities.
• Create a highly motivated team environment and maintain a productive shop.
• Supervise technicians/service staff, plan duties, assign work and follow up on completion.
• Coach service department staff on operational issues and performance.
• Manage parts inventory and external purchases, restock in-house parts as needed.
• Ensure shop safety and proper use of safety equipment and procedures.
• Oversee equipment layout and departmental organization to maximize efficiency.
• Ensure inspections are conducted properly.

Skills

Leadership

Fast-paced environment

Organization

Verbal and written communication

Customer relationship building

Team mentoring

OSHA knowledge

Driver's license

Job description

Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 100 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastestgrowing auto service companies, we are continuously opening new stores in each of these regions while maintaining the familyvalues and standards that the company was founded on. Brakes Plus has two important assets, our employees and our customers. Our mission is to supply the customer with qualityparts and world class service at a great price. Our philosophy has always been for EVERY CUSTOMER to have a positiveexperience at Brakes Plus.

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands‑on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Additional Information

Compensation: $40,000- $60,000 annual salary

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.

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