Automotive Service Advisor

Bob Bell Nissan/Kia; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Bob Bell Nissan/Kia seeks preferred experienced Service Advisors but will train candidates. Join a fast-growing, family-owned dealership with a clean working environment and excellent benefits. Make a significant impact through exceptional customer service while building a long-term career.

Benefits

Medical and Prescription Drug Plans

Health Savings Account (HSA) Eligibility

Wellness Program

Dental and Vision Plans

401K

Disability and Life Insurance

Career Progression

Great Company Culture

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or similar role.
• Valid driver's license and clean driving record.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Prepare accurate estimates of cost for labor and parts.
• Monitor progress of vehicles and update customers.

Skills

Customer service

Integrity

Computer skills

Job description

Preferred Experienced Service Advisors but will train for Bob Bell Nissan / Bob Bell Kia.

If you are looking for an opportunity to work for a fast-growing, family-owned dealership, Bob Bell Automotive Group is for you.

If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success. Must have exceptional customer service skills. Apply here to become a part of our team!

Benefits

Medical and Prescription Drug Plans
Health Savings Account (HSA) Eligibility
Wellness Program
CareFirst Video Visit Eligibility (see a doctor 24/7/365)!
Dental and Vision Plans
401K
Disability and Life Insurance
We have 6 dealerships in the greater Baltimore, Maryland area!
Career Progression
Great Company Culture

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Requirements

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.