Automotive Sales Specialist

Burlington Hyundai; Burlington (VT); Hybrid; USD 50,000 - 100,000; Full time

Job summary

Burlington Hyundai is seeking a Brand Specialist to drive sales of new and pre-owned vehicles at the Burlington dealership, meeting dealership standards for gross, volume and customer satisfaction.

You will prospect beyond walk-in traffic, manage CRM daily, deliver vehicles with feature walkthroughs, and aim to keep CSI scores above regional averages while building lasting customer relationships. This full-time on-site role offers a base salary plus commission in a collaborative team environment.

Qualifications

• High School Diploma required.
• 1-2 years' sales experience preferred.
• Strong customer-centric mindset and communication skills.
• Ability to adapt to change and coordinate with team.

Responsibilities

• Sell new and/or pre-owned vehicles at dealership standards.
• Maintain CRM and conduct daily follow ups with customers.
• Proactively prospect opportunities beyond daily traffic.
• Complete vehicle deliveries and demonstrate features.
• Maintain CSI scores above regional average.

Skills

Sales experience

CRM

Communication skills

Customer-centric

Team player

Adaptability

Education

High School Diploma

Job description

$50,000.00 - $100,000.00 Base+Commission/year

Description

Role Purpose

Directly responsible for selling new and/or pre-owned vehicles at dealership gross, volume and customer satisfaction standards. This position includes three broad areas of activity: personal work habits, prospecting, and selling. The base of this business is customer satisfaction; the Brand Specialist is committed to guaranteeing satisfied customers.

Leadership

This role does not manage others.

• Prepare monthly to better understand the day-to-day activities necessary to achieve monthly personal goals as set by management.
• Track daily activities such as: showroom phone and internet opportunities, test drives, appointments, etc. to monitor and stay on path toward achieving monthly goals. Report to management concerning any obstacles or opportunities that may affect workflow.
• Complete all daily activities. Included but not limited to: CRM duties, follow ups, entering complete and accurate customer contact information, and following up with delivered clients in accordance to management’s instructions.
• Maintain CRM system to encourage repeat business and encourage vehicle owner to refer leads and prospects, as well as to achieve market share requirements.
• Be active and creative in customer prospect opportunities, developing opportunities outside of daily walk-in traffic to help achieve goals.
• Complete a dealership walkthrough with all clients (service, features, parts, etc.)
• Perform delivery of sold vehicle, demonstrating features and operation of the vehicle. Offer second delivery at customer’s preference.
• Learn and understand the terminology of the automobile industry and keep abreast of technological changes in products. Be familiar with competitive products, including prices, equipment, models, and trading practices.
• Maintain CSI scores above regional average on a monthly basis.

Qualifications

Competencies and Qualifications

• High School Diploma
• 1-2 years’ experience in a sales orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.